Key Responsibilities

- Lead and manage a team of Customer Support Executives.

- Monitor daily team performance.

- Conduct regular performance reviews.

- Provide guidance and support team members.

- Prepare performance reports.

- Identify training needs and support the team members.

- Handle customer escalations and resolve issues effectively.

Eligibility Criteria

- Minimum 1+ year of experience as a Team Leader in a BPO or Customer Support workplace.

- Excellent communication and interpersonal skills.

- Strong leadership and team management abilities.

- Proficiency in MS Office (Excel, Word, PowerPoint).

Preferred Skills

- Team Leadership

- People Management

- Customer Service

- Performance Management

- Time Management

- Communication Skills

- MS Office

Benefits

- ESI & PF Benefits (as applicable)

Job Details

- Experience: Minimum 1+ Year in BPO

- Role: Team Leader

- Employment Type: Full-Time

- Work Mode: Work From Office

Pay: Up to ₹35,000.00 per month

Benefits

- Health insurance

- Provident Fund

Work Location: In person

📌 Team Leader - Customer Support (BPO) (Coimbatore)
🏢 Adam u0026 Eve
📍 Coimbatore