- Managing a team of 15 to 25 associates
- Responsible for AHT, attrition, shrinkage, and Csat management
- Conduct Monthly Business Reviews, Daily Quarterly Business Reviews & Weekly Business Reviews to track performance.
- Managing the day-to-day activities of the team.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
- Conducting training of team members to maximize their potential.
- Conducting quarterly performance reviews.
- Contributing to the growth of the company through a successful team.
- Creating a pleasant working environment that inspires the team.
- Responsible for driving process-related KPIs
- Work Module – Work from Office

Candidate Profile

- Minimum 12 pass with 2 years of relevant experience preferred
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations




- Work well under pressure and follow through on items to completion
- Robust communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work in a flexible schedule.

Salary upto 28K in hand Add: Bhavya Corporate Tower 8th Floor, opposite Bank of Baroda, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010

Looking for immediate joiners.

Salary- Best in the industry

Interested candidates contact Kathakali@ (phone hidden) or share CV to [email protected]

Pay: ₹25,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Team Lead (Lucknow)
🏢 Woodrock infotech
📍 Lucknow