: Team Leader – Verifications Operations (Background Verification) Department: Operations – Verifications Location: Remote Reporting To: Operations Manager Work Schedule: Monday to Friday – (Night Shift) Role Overview: The Team Leader – Verifications Operations will lead a team handling end-to-end employment and education verification processes for US background screening operations, ensuring high-quality delivery, SLA adherence, and team productivity. The role requires strong domain expertise in verifications along with proven people management experience.

Key Responsibilities: Team Management & Delivery - Manage a team of 10–20 associates handling Employment and Education Verification processes

- Allocate work, monitor productivity, and ensure daily/weekly targets are achieved
- Drive adherence to SLAs, TAT, productivity, and accuracy benchmarks
- Conduct regular coaching sessions, feedback discussions, and performance reviews Verification Operations - Oversee end-to-end employment and education verification processes for US background screening
- Ensure accurate verification of:
- Employment details
- Designation and tenure
- Rehire eligibility
- Educational qualifications
- Monitor outbound and inbound communication with HRs, employers, universities, and institutions
- Ensure complete and accurate documentation of verification outcomes and audit trails Quality & Compliance - Ensure compliance with client requirements, verification guidelines, and internal policies
- Conduct regular audits and drive quality improvement initiatives
- Ensure adherence to US compliance standards and escalation protocols
- Maintain confidentiality and integrity while handling sensitive information
- Identify discrepancies and manage escalations for complex cases Process Management - Oversee verification processes including:
- Employment Verification




- Education Verification
- Address Checks
- Database Validation
- Identify process gaps and implement continuous improvement initiatives Stakeholder Management - Work closely with QA, Training, and Operations leadership teams
- Manage operational escalations effectively
- Ensure strong client service delivery and operational efficiency Performance Management - Track KPIs such as productivity, quality, SLA, and TAT
- Drive team engagement, accountability, and retention
- Monitor team performance and implement corrective actions where required MIS & Reporting - Prepare and share operational and performance reports
- Analyze trends and implement improvement plans
- Maintain reporting accuracy and operational visibility Mandatory Requirements (Non-Negotiable) - Hands-on experience in Employment and Education Verification is mandatory
- Minimum 18 months of experience as a Team Leader (on paper)
- Total experience of 3–6 years in BGV / KPO / Operations
- Proven track record of managing teams and meeting SLAs
- Strong understanding of US verification processes and compliance standards
- No employment gaps exceeding 3–6 months
- Willingness to work in US Shift (Night Shift) Skills & Competencies - Strong leadership and people management skills
- Solid understanding of employment and education verification processes
- Excellent communication and stakeholder management skills
- Robust analytical thinking and problem-solving ability
- High attention to detail and accuracy
- Ability to work in a fast-paced, target-driven environment Technical Skills - Proficiency in MS Excel and MIS reporting
- Familiarity with BGV tools/platforms is an advantage
- Experience handling operational dashboards and reporting Key Performance Indicators (KPIs) - SLA & TAT adherence
- Quality and accuracy scores
- Team productivity
- Client satisfaction
- Attrition & engagement

📌 Team Lead - Verifications, Us Process (India)
🏢 Cisive
📍 India