Key Responsibilities

Inventory Management

- Conduct regular stock audits and cycle counts to maintain accurate inventory.
- Monitor inventory health, including expiry, damages, and slow-moving items.
- Coordinate stock replenishment to meet operational demand.

Order Fulfillment

- Ensure timely picking, packing, and shipping of customer orders.
- Meet daily targets for order processing.
- Maintain packaging quality and correct labeling.

Inbound and Outbound Logistics

- Oversee goods receipt and dispatch from central hubs, vendors, and stores.
- Perform quality and quantity checks on incoming stock.
- Ensure timely handover to last-mile delivery partners.

3PL (Third-Party Logistics) Coordination

- Manage and coordinate with 3PL partners for delivery and pickups.
- Track performance and resolve any issues or delays.
- Share timely updates between internal teams and logistics partners.

Customer Experience (CX) Delivery Handling

- Ensure on-time and accurate customer deliveries.
- Monitor feedback and take action to improve delivery experience.
- Handle and resolve delivery-related customer escalations.

Store Stock Pickup and Drop

- Coordinate stock movement between fulfillment center and retail/franchise stores.
- Maintain accurate records and follow proper documentation protocols.

Team Management and Rostering





- Supervise warehouse staff and assign daily tasks.
- Plan rosters to ensure adequate staffing across all shifts.
- Conduct team training and performance reviews to build efficiency.

ERP and Reporting Tools

- Use ERP systems for tracking inventory and tasks.
- Generate and share reports on stock status, dispatches, and SLAs.
- Proficiency in tools like Bridge for dashboards and reporting.

Quality Control

- Implement quality checks during all stages of inventory handling.
- Follow SOPs for managing damaged, expired, or defective items.

Safety and Compliance

- Ensure adherence to warehouse safety and cleanliness protocols.
- Comply with all regulatory and internal operational standards.

Cross-Functional Coordination

- Collaborate with procurement, delivery, customer service, and store teams.
- Report daily operations, issues, and resolutions to management.

Qualifications Skills

- Graduate in Supply Chain, Logistics, Operations, or related field.
- 3 to 5 years of experience in warehouse or supply chain management.
- Solid leadership, communication, and team coordination skills.
- Proficient in ERP systems and reporting tools.
- Problem-solving mindset and attention to detail.

📌 Team Lead-Supply Chain (Thanjavur)
🏢 Caratlane
📍 Thanjavur