Role: Associate / Sr. Associate – VRM (Merchant Onboarding & Portfolio Management)Location: [Noida]Department: Merchant Onboarding & PortfolioReporting To: Team Lead / Manager – Onboarding

Role OverviewAs a VRM Associate, you will support merchants in completing their onboarding journey with Paytm Payments Services. The role involves guiding merchants through document submission, compliance checks, and basic integration readiness, ensuring smooth and timely activation along with portfolio management.

Key ResponsibilitiesConnect with merchants over calls, emails, or chats to guide them through onboarding steps.

Ensure submission and verification of required documents (KYC, KYB etc.).

Follow up with merchants on pending actions (docs upload, consent, docs rejected, risk rejected, agreement acceptance, etc.).

Coordinate with internal teams (Ops & Risk) for status updates or issue resolution.

Maintain accurate onboarding records in CRM/ERP/Tracker.

Provide basic guidance on payments integration steps and direct merchants to integration support teams when required.

Escalate complex cases or delays to Team Lead/Manager promptly.

Meet daily/weekly targets on merchant follow-ups and onboarding completions.

Required Skills & CompetenciesStrong communication skills (English & Hindi/regional language).





Basic understanding of fintech/payments industry (preferred).

Comfortable with Excel/Google Sheets and CRM tools.

Ability to manage multiple follow-ups and handle high-volume portfolios.

Target-oriented, detail-focused, and proactive in resolving issues.

Educational &

Experience RequirementsGraduate (any stream).

0–2 years of experience in telesales, operations, customer support, or onboarding roles.

Freshers with positive communication and eagerness to learn are encouraged to apply.

Key Performance Indicators (KPIs)Number of merchants onboarded (Lead → Go-Live).

Timely follow-up and closure of pending cases.

Accuracy of data entry and documentation.

Drop-off reduction at key onboarding stages.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

📌 Team Lead Associate – VRM (Merchant Onboarding & Portfolio Management) 656 (Noida)
🏢 Paytm Payments Services
📍 Noida