Location-Kolkata Exp-5-12 years Skills-MIM Responsibilities - Experience in decision-making processes during incident response, investigation, recovery, and restoration to normal operations.
- Experience in working in SLA based and 24/7 support model.
- Major incident management in SLA based 24/7 support model.
- Perform PIR for every MI.
- Drive bridge calls with different stakeholders towards MI resolution.
- Drive stand up call with customer based on the status of last MIs.
- Proper handover and take over notes update with the incoming and outgoing shifts.
📌 TCS Is Hiring For MIM (Kolkata)
🏢 Tata Consultancy Services
📍 Kolkata
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