Job Role: Major Incident Management

Location: Noida

Experience: 6-12 Years

Key Responsibilities

- Manage and coordinate Major Incidents (P1/P2) from identification to resolution.
- Lead incident bridge calls and coordinate with cross-functional technical teams.
- Ensure timely communication to business stakeholders and leadership teams.
- Drive service restoration efforts and minimize business impact.
- Monitor incident progress and ensure SLA compliance.
- Conduct post-incident reviews and facilitate Root Cause Analysis (RCA).
- Identify recurring issues and work with teams to implement preventive measures.
- Maintain incident records, reports, and operational documentation.
- Support continuous improvement initiatives within Incident Management processes.

Required Skills





- 6-12 years of experience in IT Operations, Service Management, or Incident Management.
- Strong experience handling Major Incidents in a 24x7 production setting.
- Good understanding of ITIL Incident Management processes.
- Experience managing stakeholder communications during critical incidents.
- Ability to coordinate with multiple technology teams under high-pressure situations.
- Strong problem-solving, analytical, and decision-making skills.
- Excellent verbal and written communication skills.

Thanks [email protected]

📌 Tcs is hiring For Incident Management in Noida on 8th Aug 26
🏢 Tata Consultancy Services
📍 Noida