- 3–4 years of experience in resource management and workforce planning.
- Manage staff scheduling, including PTO, training, and updates using scheduling tools.
- Proficient in scheduling, forecasting, and capacity planning methodologies.
- Provide supply-demand reporting to identify resource or skill gaps.
- Understand staffing requirements and propose solutions in coordination with delivery teams.
- Solid MS Excel skills.
- Prepare and publish periodical reports with regards to employee utilization, team performance, and project progress.
- Analyze and explain the budget, forecast, and actual variances.
- Highlight the anticipated utilization for the upcoming month in comparison to the budget and provide any insights into any gaps in forecasted production.
- Good teamwork and good communication skills. Able to articulate the problem and participate calls for fulfillment.
- Collaborate with US resource managers and engagement teams for conflict and demand management.
- Execute schedule changes within defined SLAs.
- Proactively flag conflicts and coordinate resolutions with relevant stakeholders.
- Maintain clear communication with all internal stakeholders.
- Participate in special projects and handle additional assigned duties.
Reporting & Analysis
- Weekly (every other week) analysis of scheduling trends.
- Mid-month and end-of-month schedule-to-actual reviews.
Qualifications and Skills
- Strong background in Workforce Management, Project Management, and Business Communication.
- Proficient in reporting and data analysis.
- Any degree, preferably in Commerce.
- Excellent teamwork and communication skills.