- Educational Background: Diploma/Degree in Computer Science, Information Technology, or a related field.
- Basic Knowledge of IT Systems: Familiarity with Windows Server, Linux, networking concepts, and cloud platforms (AWS, Azure, or Google Cloud).
- Troubleshooting Skills: Ability to diagnose and fix hardware/software issues.
- Decent Communication Skills: Ability to assist users and document technical processes.
- Willingness to Learn: A proactive mindset with the ability to adapt to recent technologies.
Responsibilities:
- Assist in the installation, configuration, and maintenance of operating systems (Windows/Linux/macOS).
- Support network setup, troubleshooting, and security maintenance under senior guidance.
- Help monitor server performance, system logs, and backups to ensure uptime.Provide technical support to employees, resolving basic hardware and software issues.
- Learn and assist with cloud services, virtualization, and cybersecurity best practices.
- Document IT procedures, configurations, and troubleshooting steps.
- Stay updated with emerging IT trends, security threats, and best practices.