Support Engineer (Navi Mumbai)

Support Engineer (Navi Mumbai)

04 Aug
|
RBL Finserve
|
Navi Mumbai

04 Aug

RBL Finserve

Navi Mumbai

RBL Bank Ltd is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey

- Responding to customer inquiries and resolving technical issues via phone, email, or chat

- Conducting diagnostic tests to identify the root cause of customer issues

- Providing technical guidance to customers and walking them through solutions to resolve their problems

- Collaborating with development teams to escalate and resolve complex technical issues

- Maintaining accurate records of customer interactions and issue resolutions in a CRM system

- Participating in the development and delivery of customer training and support materials

- Communicating with customers and internal stakeholders to provide status updates on issue resolution

- Robust technical background and understanding of hardware and software systems

- Excellent communication and interpersonal skills

- Experience with CRM and ticketing systems

📌 Support Engineer (Navi Mumbai)
🏢 RBL Finserve
📍 Navi Mumbai

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