- Role & responsibilities
- Provide Level 2 technical support for network, proxy, and security-related incidents.
- Troubleshoot and resolve issues related to ProxySG, CAS, Management Center, WSS, Zscaler, and other security solutions.
- Coordinate with OEM/vendor support teams for complex problem resolution.
- Analyze logs, packet captures, and system events to identify root causes.
- Manage and implement approved changes as per change management processes.
- Monitor system health and ensure service availability.
- Support software upgrades, patching, and maintenance activities.
- Create and maintain technical documentation, SOPs, and troubleshooting guides.
- Work with application owners and business teams to gather and validate requirements.
- Provide incident updates, RCA reports, and status communications to stakeholders.




- Ensure compliance with security policies and operational standards.

Preferred candidate profile

- Robust knowledge of network protocols (TCP/IP, HTTP, HTTPS, DNS, SSL/TLS).
- Experience with enterprise proxy and web security solutions.
- Knowledge of firewall, routing, switching, and authentication technologies.
- Experience analyzing logs and packet captures using tools such as Wireshark.
- Understanding of Linux and Windows operating systems.
- Knowledge of ITIL processes, incident management, and change management.
- Excellent troubleshooting and communication skills.
- Analytical problem-solving

- Vendor management

- Customer focus

- Incident handling

- Documentation and reporting

- Team collaboration

📌 Support Engineer 2 (Bengaluru)
🏢 Meta Infotech
📍 Bengaluru