Job Title: Associate Support Analyst.

Function: Client Experience.

Role Description:

- Seeking highly motivated individuals who can self-manage but also excel working within global professional service teams.
- Individuals need to be able to use critical problem-solving skills to define, execute, and drive solutions to completion.
- Individuals need to be able to adapt in a fast-paced environment whilst completing project deliverables across multiple client projects, on time and within budget.

In addition, individuals that have a familiarity with computer science or fintech market knowledge are preferred.

Primary Responsibilities:

- Complete assigned tasks/projects and tickets (as applicable) on time and to the defined quality standards.
- Learn and use the Confluence solutions, tools, and processes to meet the requirements of internal and external clients.
- Collaborate with team members to ensure deliverables are met.
- Participate in simple solution design, configuration, testing and documentation activities, as applicable.
- Flexible work hours to support 24/7 client coverage.
- (Some positions may require a different working pattern).
- Always communicate with stakeholders/partners in a competent and skilled manner.
- Ensure smooth and efficient post-implementation for all clients/products, with specific focus on Financial Reporting.
- Communicate client satisfaction and plans to resolve any major outstanding issues to management.
- Resolve client issues with Confluence software solutions.
- Ensure that all client opportunities and issues are addressed in a timely manner.
- Manage deployment of custom work and/or deliverables.
- Demonstrate Subject Matter Expertise in one or more Confluence software solutions.




- Other duties as assigned.

Qualifications:

- Bachelors degree with a focus on Computer science, business systems or IT related degree preferred.
- 0-2 years of experience within FinTech, Software and IT related businesses.
- Essential Skills.
- Basic skills in scripting.
- Strong data analysis skills.
- Ability to communicate in English both verbally and written.
- High creativity with the ability to solve complex business problems.
- Ability to learn independently and work with a high degree of autonomy.
- Proficiency with Microsoft Office Suite including Excel and PowerPoint.
- Excellent organizational and communication skills.
- Ability to multitask, strong attention to detail, self-motivated willingness to take initiative.
- Ability to work more than 40 hours per week based on client demands.
- Ability to work weekends and holidays as needed.
- Ability to travel as needed.
- Knowledge of all company policies and procedures.
- Increased level of responsibilities, as value-added team member.
- Collaborative working style that values team success over personal accomplishments.
- Act in accordance with and is an ambassador of our company values Integrity, Imagination, Discipline and Service.
- Other duties will be assigned as the above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Role: System Analyst

Industry Type: IT Services & Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Infrastructure Services

Education

UG: Any Graduate

PG: Any Postgraduate

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