Job Description Job Description – Online Sales Support Executive

/n Position: /n Online Sales Support Executive
/n Department: /n OMG (Online Manangment Group)
/n Location: /n Ahmedabad- C.G Road

/n Shift: /n /n Day Shift

/n Night Shift: 3:00 PM to 12:00 AM
/n /n Job Summary:

/n We are looking for a proactive and customer-focused Online Sales Support Executive to support the sales team by handling online inquiries, assisting customers with travel-related information, and ensuring smooth coordination throughout the booking process.

/n Key Responsibilties: /n /n Handle customer inquiries received through Whats App, email, website, and social media platforms.

/n Assist the sales team by sharing tour packages, quotations, and travel information.
/n Follow up with prospective customers and maintain lead records.
/n Coordinate with the Sales, Operations, and Ticketing teams for seamless customer service.
/n Assist customers with booking procedures and required travel documentation.
/n Maintain accurate customer data and update records in the CRM system.
/n Ensure timely responses to all customer queries.




/n Provide excellent customer support and resolve basic customer concerns.

/n Achieve daily follow-up and response targets.

/n /n Eligibility: /n /n Graduate in any discipline.

/n 0–2 years of experience in Sales Support, Customer Support, or the Travel Industry.
/n Freshers with positive communication skills are also welcome to apply.
/n Good communication skills in English,Hindi and Gujrati.
/n Basic knowledge of MS Office and CRM software.
/n Strong coordination and interpersonal skills.

/n Willingness to work in Day Shift or Night Shift (3:00 PM – 12:00 AM).

/n /n Prefereed Skills: /n /n Customer-centric approach.

/n Good organizational and time management skills.
/n Ability to work in a quick-paced environment.
/n Problem-solving skills.

/n Basic knowledge of domestic and international travel will be an added advantage.

/n /n Benefits: /n /n Training and career growth opportunities.

/n Friendly and qualified work environment.

/n

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