● Manage and support the onboarding process of 3rd party suppliers including contacting,

contracting and connecting agencies to tech systems across appropriate region(s)

● Update and manage internal databases accurately: data tracking and process improvements on selected account(s)

● Back-office support of operations/account managers, MSP consultants

● Identification of needs and requirements of suppliers, account teams and support services (legal,

finance etc.) and advising them on how to use existing Supplier Management products and services.

● Helping issue resolution (invoicing problems, logins, data changes) through coordination between the necessary teams

● Creation of admin best practice and on-the-job training modules (designing process descriptions,

guidelines)

● Participation in internal calls with the team and accounts

● Driving knowledge sharing (organization and provision of training)

● Support Account teams (attending meetings with Operations lead, as appropriate, provide best practice ideas plan and create necessary tooling, coordinate and run the project with Supply

Advisor team members)

● Administrative, back-office support to Supplier Managers during project implementation

● Carry out prescribed internal client management activities and provides support to others by following existing procedures

● Manage complex questions and issues from suppliers, to support the organization.

● Provide support to client programs, by handling more complex, not standardized issues

● Act as an ambassador of the client, broad knowledge on client, trends, competitors

● Work with colleagues to solve issues; ownership for finding answers.

● Escalation handling and creating action plan based on feedback

● Monitor support process; verify appropriate approach of support

● Understanding of account SLAs in scorecards and support clients with expertise and give advice on SLA requirements.





● Provide friendly and responsive support via email / ticketing system and phone / chat

● End-to-end client process knowledge.

● Understanding & practicing One Team approach

Data Collection & Analysis

● Maintain agency details (company, financial etc.) in internal (Salesforce) database accurately

● Compliance checking of suppliers, incl. gathering and reviewing certificates, proof documents of details provided (e.g. liability certificates, financial proof documents etc.) based on agreed terms

& conditions / client requirements

● Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.

● Develop and create more complex (not standardized) reports on technical support activities.

EXPERIENCE

● A minimum of 1 years of administration experience in (preferably) human resources or service centre

● Experienced practitioner able to work unsupervised.

● Experience working in a commercial support setting.

● Preferably international experience in a staffing/recruitment organization.

● Experience on application support.

● Experience with implementations / project management experience.

Requirements

● This is a global role and the roles requires the individual to work with colleagues, suppliers and clients across all regions

● Possess outstanding oral and written communication skills

● Knowledge of VMS or ATS tools

● RSR structure and ways of working

● The 3 Regions in RSR: how does it work

● Next to MSP and RPO also other RSR services

● GDPR

● Deep client specific knowledge & knowledge on multiple clients

● Additional roles e.g. Buddy, local champion, Interns management

● Ability to work in a metrics driven environment

● Regional local laws knowledge

● Intercultural relationship management

● Basic: manage daily operational tasks in ATS/ VMS system, DocuSign, Salesforce (VendorVault)

📌 Supplier Advisor (Bengaluru)
🏢 Randstad Enterprise
📍 Bengaluru