- Provide expert-level technical assistance to resolve complex IT issues and escalations.
- Mentor and train support team members; create training content and documentation.
- Manage and maintain up-to-date knowledge base, SOPs, and technical guides.
- Analyze ticket data to identify trends and drive process improvements.
Role Responsibilities
- Guide team through daily IT operations and ensure SLA adherence.
- Collaborate cross-functionally to resolve user issues and implement solutions.
- Monitor compliance with support procedures and lead periodic audits.
- Support continuous learning and tech adoption through coaching and hands-on assistance.
📌 Subject Matter Expert - IT Helpdesk (Chennai)
🏢 NCR Vyoix
📍 Chennai
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