WE'RE HIRING | ACADEMIC ADVISOR Location: Bangalore Experience: 2–6 Years Qualification: Post-Graduation in Management / Commerce / Journalism / Computer Applications / IT Industry: Ed-Tech / Higher Education Working: Rotational Weekends We are looking for an experienced Academic Advisor to ensure students have a seamless academic journey from admission to program completion, while maintaining high student satisfaction and engagement.
Key Responsibilities
- Act as the first point of contact for students and coordinate with university departments.
- Track and communicate students' academic progress, submissions, and requirements.
- Handle academic and administrative queries related to fees, LMS, courses, and other student concerns.
- Manage inbound and outbound calls, emails, and chat interactions.
- Guide and motivate students to complete their academic requirements on time.
- Address student queries related to semesters and subjects.
- Coordinate with internal teams to resolve priority issues within defined TAT.
- Drive student satisfaction, active learner engagement, re-registration, and program completion.
- Maintain accurate records, update MIS, and prepare reports using Excel and PowerPoint.
- Identify process gaps and recommend improvements to enhance the student experience.
Requirements: 2–6 years of experience in Academics / Student Counselling / Student Support . Good understanding of university academic processes. Strong verbal, written, and listening skills. Excellent interpersonal and organizational skills. Knowledge of CRM and ticketing systems. Robust problem-solving and conflict-resolution skills. Ability to multitask, work under pressure, and maintain attention to detail. Good computer proficiency, especially in Excel and PowerPoint .
Experience handling inbound and outbound calls is preferred. Willingness to work on weekends on a rotational basis.