Store Manager

This is a hands-on role for someone who can operate at the intersection of customer service, store operations, business development, and execution.

You will be responsible for managing day-to-day store operations, customer interactions, shipment processing, and local business growth. This role requires someone who is proactive, customer-focused, organized, and capable of independently driving store performance while ensuring a seamless customer experience.

You will act as the face of ShipGlobal at the store level ensuring operational excellence, resolving customer concerns, supporting shipment fulfillment, and driving local market expansion.

This role is ideal for someone who enjoys ownership, customer engagement, operational execution, and contributing to business growth in a fast-paced environment.

About ShipGlobal

At ShipGlobal, we're not just moving parcels we're redefining how global commerce flows. We are a fast-growing, tech-enabled cross-border logistics platform helping Indian brands go global. From D2C disruptors to large eCommerce players, we power seamless international shipping with smart technology, data-driven solutions, and operational excellence. If you're excited by startups, scale, and solving real-world problems, you'll feel at home here.

The ShipGlobal Culture

At ShipGlobal, culture isn't a buzzword - it's something we're actively building as we grow. We move fast, take ownership, and focus on solving real problems, giving you the space to learn, contribute, and make an impact from day one. There are no rigid hierarchies - ideas matter more than titles, and everyone is trusted to step up and deliver.

You'll work alongside a collaborative,



ambitious team that supports each other while pushing for high performance. As we scale, every individual plays a role in shaping our culture - so if you're excited by ownership, growth, and building something meaningful, you'll fit right in.

What You'll Do

- Manage day-to-day store operations and ensure smooth functioning of the outlet
- Assist customers with shipment bookings, service inquiries, and shipment-related queries
- Coordinate with operations teams to ensure timely and accurate shipment processing
- Ensure proper packaging standards, documentation compliance, and store hygiene
- Handle customer escalations and provide timely issue resolution
- Build strong customer relationships and deliver an excellent customer experience
- Drive walk-in customer acquisition and local business development initiatives
- Identify and onboard nearby sellers, eCommerce businesses, SMEs, and commercial clients for shipping services
- Support local outreach activities, partnerships, and market expansion efforts
- Track store performance, customer feedback, and operational metrics to drive continuous improvement
- Bring ownership, responsiveness, and operational discipline to daily store activities

What We're Looking For

- 3+ years of experience in logistics, retail operations,



store management, customer service, or a similar role
- Strong communication and customer-handling skills
- Ability to manage customer concerns and resolve issues effectively
- Basic understanding of shipping, courier, logistics, or supply chain operations preferred
- Strong organizational and problem-solving abilities
- Comfortable managing multiple priorities in a fast-paced environment
- Ability to work independently and take ownership of store performance
- Familiarity with basic computer applications and operational systems
- High ownership mindset with a proactive approach to execution

What You'll Gain

- Opportunity to play a key role in customer experience and business growth
- Exposure to logistics, eCommerce, and cross-border shipping operations
- A high-ownership role with significant responsibility from day one
- Fast-paced and collaborative work environment
- Growth opportunities opportunities in a rapidly scaling organization
- Hands-on exposure to operations, sales, and customer relationship management

Who Will Thrive Here You'll enjoy this role if you:

- Enjoy interacting with customers and solving problems
- Like managing operations and ensuring things run smoothly
- Are proactive and naturally dependable
- Can balance customer service with business growth objectives
- Prefer ownership and accountability over rigid role boundaries
- Thrive in high-growth startup environments

If you enjoy building customer relationships, driving business growth, and ensuring operational excellence while being part of a fast-growing logistics startup...

📌 Store Manager (Delhi)
🏢 Ship Global
📍 Delhi