Education, Certificate

(Relevant education, achievement certification)

- Bachelor degree from a reputed university/college
- MS Education, Certificate(Relevant education, achievement certification)
Office proficiency in excel is a must

Knowledge

(knowledge gained in the past relevant to this requirement)

- Knowledge of handling Retail Store Operations
- Selling customer service
- Valuable knowledge of Jewellery - Gold, Diamond, Platinum and Silverwill be an added advantage
- MIS Reporting

Skills

(Specific job skills required for this job)

- Communication- Excellent spoken written communicationskills in English regional language
- Computer operating knowledge
- Good knowledge of Point of Sale system (POS)/ERP/SAP
- Excellent inExcel / spreadsheet

Experience

(Specific type or amount of experience)

- Minimum 4-5 years of relevant experience in front-end retailoperations as Asst.Manager/Store Manager. Preferably with anestablished Retail Brand
- Experience in handling customer queries grievance handling

Suitability Criteria

Success Behaviors

- Enthusiastic
- Selling(Passion to Sell)
- Interpersonal Skills
- Influencing
- Analytical
- Pressure tolerance
- Handles conflict
- People oriented
- Problem solving
- Strong Team Player
- Warmth / empathy
- Organized




- Willing to take Ownership
- Research / Learning
- Travel

Willingness

(Preference / Values / other requirements)

- Job location - Across India
- Ability to work under a flexible schedule, including evenings andweekends.
- Extended working hours during festive and season times
- Shift timing - 9 hours with strict adherence

Your KRA/KPI

- Communicate with the customer and sell with the complete productdescription
- Influencing and selling jewellery
- Addressing all customer queries
- Following up with the customers
- Ensure that the store is clean, safe and presentable forcustomers
- Completing payment transactions; preparing merchandise fordelivery
- Contributes to team effort by accomplishing related results asneeded.
- Maintains inventory by checking merchandise to determineinventory levels; anticipating customer demand.
- Prepares sales and customer relations reports by analyzing andcategorizing sales information; identifying and investigatingcustomer complaints and service suggestions.
- Retaining the existing or new customers
- Maintain and monitor store inventory
- Coordinating with inter departmental personnel
- Working on ERPsystem, Magento, Ameo etc

📌 Store Manager (Bengaluru)
🏢 Caratlane
📍 Bengaluru