- Achieve sales targets through recent customer acquisitions and upselling within the store.
- Ensure adherence to Store Operating Procedures (SOPs) including visual merchandising, inventory control, and cash handling.
- Maintain store compliance standards and complete regular KPI and MIS reporting.
- Oversee store profitability by managing operational costs and increasing conversion rates.
- Support strategic rollouts including store launches, refits, and closures as per plan.
Role Responsibilities:
- Manage day-to-day store operations, ensuring readiness and alignment with brand standards.
- Supervise outsourced staff including rostering, daily briefings, motivation, and attrition management.
- Deliver high-quality customer experience by personally resolving escalated issues and optimizing staff allocation.
- Provide ongoing feedback to improve store performance and customer engagement.
- Coordinate with internal teams to ensure smooth execution of store-level projects and initiatives.