Position Overview:

We are looking for a skilled and proactive Storage Engineer - L1/L2 to join our support team. The ideal candidate will have strong experience in storage product support, with expertise in Level 2 and Level 3 support of various storage product lines. The role involves advanced troubleshooting, analyzing logs, and preparing detailed Root Cause Analysis (RCA) reports to identify and resolve issues efficiently.

Key Responsibilities:

- Provide Level 1 and Level 2 support for various storage products, assisting customers with troubleshooting, configuration, and operational issues.
- Escalate issues to Level 3 support when necessary, ensuring timely and accurate resolution of critical issues.
- Analyze and diagnose system logs and support case attachments to determine the severity of the issue and implement corrective actions.
- Perform troubleshooting of complex storage issues, identifying root causes and delivering solutions.
- Prepare detailed Root Cause Analysis (RCA) reports for customers, outlining the causes of incidents and recommended actions for resolution.
- Collaborate with cross-functional teams, including product development and engineering teams, to address complex issues.
- Monitor and maintain storage environments, ensuring high availability and performance.
- Document all incidents and solutions in support case management systems,



ensuring accurate and up-to-date records.
- Participate in regular updates and communication with customers regarding the status of ongoing support cases.
- Stay updated with the latest trends, best practices, and technologies in the storage domain.

Key Skills & Qualifications:

- Strong experience in storage product support (e.g., EMC, NetApp, Dell, IBM, or other leading storage vendors).
- Hands-on experience in Level 2 and Level 3 support for storage product lines.
- Advanced troubleshooting skills and ability to handle complex technical issues.
- Expertise in analyzing logs and diagnosing issues related to storage systems.
- Experience preparing Root Cause Analysis (RCA) reports and offering solutions to prevent future issues.
- Good understanding of storage architectures, RAID configurations, SAN/NAS environments, and data management.
- Knowledge of backup and disaster recovery solutions.
- Familiarity with storage network protocols (e.g., Fiber Channel, iSCSI, NFS, SMB).
- Experience with performance tuning and monitoring tools for storage systems.
- Robust analytical and problem-solving skills.
- Good communication skills, both verbal and written, with the ability to interact with customers and cross-functional teams effectively.
- Familiarity with case management tools like ServiceNow, JIRA, or similar.

📌 Storage Engineer/ (Secunderabad)
🏢 Vedams Software Solutions
📍 Secunderabad