DIMENSIONS: Operations Manager Position Overview The Operations Manager will be responsible for the smooth day-to-day functioning of the store, including maintenance, housekeeping, inventory tracking, vendor coordination, and staff management. The role ensures that the store operates efficiently, remains visually appealing, and provides a premium experience to every visitor.

Key Responsibilities 1. Store Operations & Maintenance

- Oversee the daily opening and closing of the store.
- Ensure cleanliness, hygiene, and upkeep of all areas, including display zones, entrance, pantry, and restrooms.
- Conduct routine checks of lighting, air-conditioning, and other electrical systems.
- Log maintenance issues and coordinate timely repairs with relevant vendors.
- Maintain a “Store Maintenance Register” for tracking issues and resolutions.
- Ensure décor elements, props, and visual displays are intact and well-presented.
- 2. Staff Management
- Maintain attendance and leave records of all store, housekeeping, and support staff.
- Supervise daily housekeeping activities and assign cleaning schedules.
- Prepare weekly shift rosters, ensuring full coverage during operating hours.
- Conduct weekly briefings to review tasks and maintain discipline and decorum.
- Coordinate with HR/accounts for attendance and payroll support.

3. Inventory & Product Management

- Record and track all product movements — inward, outward, or inter-store transfers.
- Coordinate with the warehouse and vendors for timely deliveries and pickups.
- Maintain the stock register and update inventory management software regularly.
- Conduct weekly stock audits and report discrepancies.
- Manage product tagging, placement, and display layout as per store design guidelines.
- Oversee packing and dispatch of client orders.

4. Vendor Coordination

- Maintain a complete database of vendors with updated contact details.
- Coordinate with service vendors (electrician, plumber, carpenter, AC technician, etc.) for timely upkeep.
- Follow up on quotations, delivery timelines, and service schedules.
- Track vendor payments, bills, and service records in coordination with accounts.

5. Pantry & Housekeeping Supplies

- Monitor pantry and housekeeping consumables — tea/coffee, water, cleaning items, tissues, toiletries, etc.
- Maintain monthly consumption and reorder logs.




- Ensure the pantry is organized and ready for guest use.
- Coordinate refilling and cleanliness of all hospitality items.

6. Administrative & Reporting

- Maintain all operational documentation: maintenance logs, vendor bills, attendance sheets, etc.
- Submit weekly status reports to management, including:
- Maintenance updates
- Vendor coordination summary
- Stock status
- Housekeeping checklist
- Support the accounts team with invoice submission and petty cash tracking.
- Handle incoming/outgoing courier and document filing.

7. Customer & Store Support

- Assist in preparing the store for client visits, events, and product showcases.
- Support sales staff by ensuring displays are neat, products are ready, and refreshments are served on time.
- Maintain updated catalogues, brochures, and fabric samples for customer reference.
- Coordinate ambience (music, lighting, fragrance) for a premium in-store experience.

Performance Parameters

- Store cleanliness and upkeep levels (daily audit checklist).
- Zero-delay maintenance resolution.
- Accurate and timely stock updates.
- Vendor service turnaround time.
- Staff attendance and discipline.
- Weekly reporting consistency.

Desired Skills & Attributes

- Solid organizational and multitasking skills.
- Excellent communication and follow-up abilities.
- Attention to detail and a proactive attitude.
- Vendor management experience preferred.
- Basic computer knowledge (Excel, Word, Email).

Work Schedule

- Working Hours 10:00 TO 8:30 pM
- Weekly Off: [ once ]
- Must be available during special events, product launches, or weekend exhibitions when required.

Store Coordinator – Daily Checklist

Date:

Day:

Name:

Store Operations & Maintenance

Task

Status (✔/✖)

Remarks

Store opened & closed on time

All lights, ACs & music system are working

Display area cleaned & organized

Glass doors & windows cleaned

Floor, restrooms & pantry cleaned

WASHROOMS CLEANED

STAFF CABINS CLEANED

ACCOUNTS ROOM CLEANED

PANTRY CLEANED





ALL PHONES AND GADGETS CHARGED

ALL RECLINERS WORKING

ALL FURNITURE DISPLAY

Decor, accessories & props in place

CARPERS VACUMING ( 15 DAYS)

FANS CLEANAING (15 DAYS)

PLANTS WATERED

Any maintenance issue noted/logged

Staff Management

Task

Status

Remarks

Attendance of all staff marked

Housekeeping tasks supervised

Staff grooming & uniforms checked

Any late arrivals or absences

Staff Uniform

Inventory & Product Handling

Task

Status

Remarks

Product inward/outward entries updated

Display stock checked & arranged

Damaged/missing items reported

Customer deliveries dispatched on time

Pantry & Housekeeping Supplies

Task

Status

Remarks

Pantry stocked with essentials

Water/tea/coffee refilled

Cleaning materials stocked

Administration

Task

Status

Remarks

Couriers received/dispatched

Bills & receipts filed

Petty cash entries made

Daily report shared with management

Customer Feedback & Services

Task

Status

Remarks

Customers greeted & attended courteously

Product demos/queries assisted promptly

Refreshments served to visitors

Customer satisfaction recorded (verbal or written)

Any complaints, requests, or special feedback noted

Feedback summary shared with management

Weekly Checklist (Every Saturday)

Section

Task

Status

Remarks

Maintenance

Deep cleaning completed (display + storeroom + restrooms)

Maintenance log updated & pending issues followed up

Inventory

Weekly stock check & reconciliation done

Stock report submitted to management

Vendors

Vendor service logs updated

Payments/quotations followed up

Housekeeping & Pantry

Pantry & cleaning materials restocked for next week

Staff

Weekly attendance & performance summary prepared

Customer Feedback & Services

Compile weekly feedback (positive/negative)

Highlight repeat requests or complaints

Suggest improvements to enhance client experience

Admin

Weekly expense & petty cash summary submitted

Weekly Summary

- Top 3 Issues Faced This Week: 1. 2. 3.
- Immediate Requirements: 1. 2. 3.
- Customer Highlights: 1. 2. 3.
- Suggestions for Improvement: 1. 2. 3.

PRODUCT CHECKING AND CHECKLIST

CLIENT PRODUCT RECEIEVD CHECKLIST

EXCEL INWARDS AND OUTWARDDS

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits

- Leave encashment

Work Location: In person

📌 Store Administrator (Indore)
🏢 Dimensions Furniture
📍 Indore