About BolsterBiz BolsterBiz helps US-based companies scale efficiently by building and managing high-quality teams in India across Software Engineering, Quality Engineering, SRE, Customer Support, Digital Marketing, and Data Analytics. We manage hiring, payroll, compliance, performance, and day-to-day operations, acting as an extension of our clients' teams. You'll work on high-availability systems that connect with financial institutions and payment processors, ensuring secure, compliant, and lightning-fast transactions.

The work you do will directly impact our users' ability to access their money instantly, earn meaningful rewards, and experience transparent, fee-free financial services. You'll have the opportunity to work with modern technologies (including Rust microservices and event-driven systems) while shaping the next generation of inclusive, data-powered financial products. You'll design APIs and microservices that connect financial institutions, payment processors, and data platforms, all while ensuring reliability and privacy at scale.

You'll be a great fit for the role if: You care deeply about operational quality and enjoy ensuring customer-impacting workflows are handled accurately and consistently.You have experience executing and improving runbook-driven processes, and can spot gaps or edge cases that need better documentation or tooling.You're robust at bug investigation, validating issues, confirming repeatability, and grouping related problems to reduce noise.You're comfortable making small, targeted improvements, including light code changes, minor data fixes, or internal reporting enhancements.You communicate clearly and collaborate well across CX,



Product, and Engineering in a feedback-driven environment.

Job Responsibilities Production Incident

Support (70%) Working closely with the Head of Customer Support to investigate, troubleshoot, and resolve production incidents impacting customers, including the runbook-based CX support and bug investigation work detailed below.API / Microservice Development (30%) Building and enhancing backend systems, including designing and shipping APIs and microservices that connect financial institutions, payment processors, and data platforms. What your day-to-day will look like: Runbook-based CX support Provide runbook-based support for Customer Experience (CX) tickets, handling common operational workflows and ensuring timely resolution of user issues, including: Advance failure remediation and investigation Repayment issues and troubleshooting Advance and repayment confirmations for users and internal teams Account deletion requests and related follow-up actions Collaborate and communicate with both CX and Engineering teams Bug investigation Perform initial investigation on reported bugs to help streamline engineering efforts by: Validating bug reports and confirming reproducibility Identifying root patterns and grouping related issues (e.g., debit card failures,



Plaid linking problems, repayment errors) Providing clear, actionable context to engineering teams for deeper fixes Internal tooling and reporting Support internal tooling and internal user-facing features by: Implementing reporting or visibility enhancements (such as user state indicators or collection attempt history) Addressing bugs, primarily related to data accuracy, user experience, and display issues Assist with reporting and data requests across the organization: Generate user counts and performance metrics for investigations, audits, or validation efforts Execute one-off data operations such as mass user blocking, PII cleanup or corrections, and targeted data fixes Technical Requirements Programming Language Experience writing excellent production code in Node.js (JavaScript/TypeScript), Rust, or similar.Database Experience with advanced queries using MySQL, Postgres, SpannerDB, or similar, since investigations will require digging into raw data.Architecture Experience implementing Microservice architecture, Event-driven architecture, or similar at least 45 years total (or 2 years Microservices + 2 years API development).API Layer Experience building GraphQL, gRPC, and REST APIs.Infrastructure Working knowledge of Cloud (GCP/AWS), Docker, Terraform, Kubernetes, Kafka, S3/GCS Buckets, Artifactory, BigQuery/Data Lake, etc.APM Working knowledge of application monitoring and logging systems like Grafana/Prometheus, New Relic, Kibana, Datadog, or similar.BI Tools Experience with BI tools like Looker, Tableau, etc.Domain Fintech experience preferred. .

📌 Staff Software Development Engineer (Delhi)
🏢 BolsterBiz
📍 Delhi