Job Category Consulting About Oracle FSGIU - Finergy The Finergy division within Oracle FSGIU is dedicated to the Banking Financial Services and Insurance BFSI sector We offer deep industry knowledge and expertise to address the complex financial needs of our clients With proven methodologies that accelerate deployment and personalization tools that create loyal customers Finergy has established itself as a leading provider of end-to-end banking solutions Our single platform for a wide range of banking services enhances operational efficiency and our expert consulting services ensure technology aligns with our clients business goals Key Responsibilities Monitor environment health and ensure system readiness through regular checks and proactive maintenance Manage incidents and service requests - acknowledge investigate and resolve within SLA OLA timelines Perform release management and deployment activities for applications on cloud platforms Conduct root cause analysis and apply remediation using standard and certified procedures Collaborate with partner teams to manage capacity and coordinate scaling as required Maintain accurate documentation of incidents resolutions and standard operating procedures Participate in Disaster Recovery DR testing and application recycle service restarts Partner with Dev and L2 teams to standardize knowledge and streamline L1 remediation processes Mandatory 4-6 years of hands-on experience in application support within the banking domain Robust technical proficiency in PL SQL Unix and Unix Shell Scripting Experience managing CI CD pipelines using Azure DevOps or equivalent Proven problem-solving and debugging expertise Ability to independently apply production upgrades and manage deployments Strong understanding of ITIL processes ITIL Foundation Certification preferred Experience supporting applications within defined SLA OLA frameworks Willingness to work in a 24x7 rotational support model including weekends Excellent communication analytical and customer service orientation Responsibilities Key Responsibilities Monitor environment health and ensure system readiness through regular checks and proactive maintenance Manage incidents and service requests - acknowledge investigate and resolve within SLA OLA timelines Perform release management and deployment activities for applications on cloud platforms Conduct root cause analysis and apply remediation using standard and certified procedures Collaborate with partner teams to manage capacity and coordinate scaling as required Maintain accurate documentation of incidents resolutions and standard operating procedures Participate in Disaster Recovery DR testing and application recycle service restarts Partner with Dev and L2 teams to standardize knowledge and streamline L1 remediation processes Mandatory 4-6 years of hands-on experience in application support within the banking domain Strong technical proficiency in PL SQL Unix and Unix Shell Scripting Experience managing CI CD pipelines using Azure DevOps or equivalent Proven problem-solving and debugging expertise Ability to independently apply production upgrades and manage deployments Strong understanding of ITIL processes ITIL Foundation Certification preferred Experience supporting applications within defined SLA OLA frameworks Willingness to work in a 24x7 rotational support model including weekends Excellent communication analytical and customer service orientation Good-to-Have Exposure to cloud-native application monitoring tools e g Azure Monitor AppDynamics Splunk Familiarity with incident automation and DevOps collaboration frameworks Banking domain certifications or experience supporting core banking financial systems Qualifications Career Level - IC2 About Us As a world leader in cloud solutions Oracle uses tomorrow s technology to tackle today s challenges We ve partnered with industry-leaders in almost every sector-and continue to thrive after 40 years of change by operating with integrity We know that true innovation starts when everyone is empowered to contribute That s why we re committed to growing an inclusive workforce that promotes opportunities for all Oracle careers open the door to global opportunities where work-life balance flourishes We offer competitive benefits based on parity and consistency and support our people with flexible medical life insurance and retirement options We also encourage employees to give back to their communities through our volunteer programs We re committed to including people with disabilities at all stages of the employment process If you require accessibility assistance or accommodation for a disability at any point let us know by emailing or by calling 1 (phone hidden) in the United States Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability and protected veterans status or any other characteristic protected by law Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law

📌 Staff Consultant- Production Support (Bengaluru)
🏢 Oracle
📍 Bengaluru