Key Responsibilities:

- SRE Strategy and Leadership: Develop and implement a comprehensive SRE strategy aligned with the company's goals and objectives. Lead a team of SRE professionals to drive the reliability, performance, and scalability of GRC technology solutions.
- Observability and Monitoring: Establish observability practices to ensure real-time insights into system performance, availability, and customer experience. Implement monitoring tools, metrics, and dashboards to proactively identify and address potential issues.
- Production Support Optimization: Lead all aspects of the end-to-end production support process, including incident management, problem resolution, and service-level agreement (SLA) compliance. Drive continuous improvement initiatives to enhance operational effectiveness and reduce mean time to resolution (MTTR).
- GRC Customer Journeys: Collaborate with multi-functional teams to enhance customer journeys through seamless and reliable technology experiences.
- Reliability Engineering Best Practices: Promote and implement standard methodologies, including error budgeting, chaos engineering, and disaster recovery planning. Cultivate a culture of resilience and reliability within technology.
- Automation and Efficiency: Champion automation initiatives to streamline operational workflows,



deployment processes, and incident response tasks. Leverage automation tools and orchestration to improve reliability and reduce manual intervention.

Qualifications:
- 3-8 years of experience and degree or equivalent experience in Computer Science, Information Technology, or related field. Advanced certifications in SRE or related are a plus.
- Deep understanding of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms.
- Robust leadership and people management skills, with the ability to inspire and empower successful SRE teams.

Preferred Skills:
- Hands-on coding and System Design of highly available distributed systems
- Java/Golang/Javascript, Kubernetes, Docker
- Knowledge on modern observability stack – splunk, elastic search, Prometheus, Grafana
- Knowledge of cloud-based SRE practices and experience with public cloud platforms such as AWS, Azure, or Google Cloud.
- Familiarity with containerization technologies (e.g., Kubernetes, Docker) and microservices architecture.
- Demonstrated expertise in driving culture change, DevOps practices, and continuous improvement in SRE and production support functions.

📌 SRE Engineer/ Senior SRE Engineer (Gurugram)
🏢 American Express
📍 Gurugram