Location: Remote(INDIA)

Fulltime

Open Positions:

1. Senior Salesforce Communications Cloud Engineer

2. Senior Salesforce Field Service (SFS) Engineer

3. Senior Salesforce Integration & Messaging Engineer

Job Title: Senior Salesforce Communications Cloud Engineer

Location: Remote

Duration: Fulltime

Role Overview

We are seeking a highly skilled and experienced Senior Salesforce Communications Cloud Engineer to lead the development, configuration, and implementation of our Salesforce Communications Cloud (formerly Vlocity) platform.

In this role, you will be the core technical expert driving our Order-to-Activation capabilities. Your primary focus will be on architecting and configuring the Enterprise Product Catalog (EPC), Industries Order Management (OM), and designing complex orchestration plans. You will also build high-performance OmniStudio components to automate intricate MACD (Move, Add, Change, Delete) subscriber lifecycles, ensuring a seamless digital experience for our customers.

Key Responsibilities

- EPC & Order Management: Lead the end-to-end design and configuration of the Enterprise Product Catalog (EPC) and Salesforce Industries Order Management (OM).
- Orchestration & Decomposition: Design and implement complex product decomposition relationships, orchestration plans, orchestration items, and dependency mappings to ensure flawless order execution.
- Subscriber Lifecycle Automation: Architect and build advanced OmniStudio components (OmniScripts, Integration Procedures, DataRaptors, and FlexCards) to automate complex MACD workflows.
- Technical Leadership: Serve as the subject matter expert (SME) for Communications Cloud, translating complex telecom business requirements into scalable, best-practice technical solutions.
- Integration & Workflows: Design seamless order-to-activation workflows that integrate Salesforce with downstream OSS/BSS systems, billing platforms, and external APIs.
- Performance Optimization: Troubleshoot and optimize EPC performance, orchestration engine execution times, and OmniStudio component efficiency.

Required Skills & Qualifications

- Experience: 5+ years of hands-on experience in Salesforce development, with at least 3+ years dedicated specifically to Salesforce Communications Cloud (Vlocity).
- Core Expertise: Deep, proven expertise in EPC (Product Modeling, Attributes, Cardinality, Object Types) and Industries OM (Decomposition, Orchestration Plans, Supplemental Orders).
- OmniStudio Mastery: Advanced proficiency in building OmniScripts, DataRaptors (Turbo, Extract, Transform, Load), Integration Procedures, and FlexCards.
- Telecom Domain Knowledge: Robust understanding of TM Forum standards, BSS/OSS architectures, and telecommunications subscriber lifecycles (specifically MACD processing).
- Salesforce Core: Solid understanding of core Salesforce mechanics (Apex, LWC, Flows, and Security models).

Preferred Certifications

- Salesforce Certified Communications Cloud Consultant
- Salesforce Certified OmniStudio Developer / Consultant
- Salesforce Certified Platform Developer I / II

Job Title: Senior Salesforce Field Service (SFS) Engineer

Location: Remote

Duration: Fulltime

Role Overview

We are looking for a specialized Senior Salesforce Field Service (SFS) Engineer to design, configure,



and optimize our field operations platform. In this role, you will be the technical backbone of our ISP dispatch and "truck roll" operations, ensuring our field technicians are deployed efficiently for fiber installations, upgrades, and repairs.

You will be responsible for tailoring the dispatch console, setting up automated routing optimization, customizing the mobile experience for field crews, and integrating SFS with our order orchestration engines to enable seamless, automated appointment scheduling the moment an order is finalized.

Key Responsibilities

- SFS Core Configuration: Design and configure Salesforce Field Service (SFS) core features, including Service Appointments, Work Orders, Work Order Line Items, Service Resources, and Operating Hours.
- Scheduling & Optimization: Architect, test, and tune complex scheduling policies, work rules, service objectives, and automated routing optimization to maximize technician efficiency and reduce travel times.
- Dispatch Console Customization: Customize the Dispatcher Console, gantt charts, and map views to empower dispatchers with real-time visibility into fiber installation and repair progress.
- Mobile App Execution: Customize and extend the SFS Mobile App (offline layouts, quick actions, and flows) to allow field technicians to update job statuses, track parts/inventory, and capture customer signatures in real time.
- Order-to-Dispatch Automation: Build integrations and workflows connecting SFS with upstream order management and orchestration platforms to automatically trigger service appointments upon order completion.
- Inventory Management: Configure SFS inventory and asset tracking modules (Product Requests, Shipments, Return Orders) to manage parts and equipment stocks assigned to technician vehicles.

Required Skills & Qualifications

- Experience: 5+ years of experience in the Salesforce ecosystem, with at least 3+ years of dedicated, hands-on experience implementing and customizing Salesforce Field Service (SFS).
- Optimization Expertise: Deep understanding of the SFS optimization engine, enhanced scheduling, and handling real-time scheduling exceptions or emergency dispatch scenarios.
- Mobile Customization: Proven experience configuring the SFS mobile app, including offline capability management and mobile flows.
- Telecom/ISP Knowledge: Solid understanding of telecom field operations, particularly physical infrastructure deployment, fiber-to-the-home (FTTH) installations, and outside plant repairs.
- Technical Stack: Strong proficiency with core Salesforce automation (Flows) and developer tools (Apex, LWC) where out-of-the-box configuration needs expansion.

Preferred Certifications

- Salesforce Certified Field Service Consultant
- Salesforce Certified Administrator / Platform App Builder
- Salesforce Certified Platform Developer I

Job TitleSenior Salesforce Integration & Messaging Engineer

Location: Remote

Duration: Fulltime

Role Overview





We are seeking a highly analytical and experienced Senior Salesforce Integration & Messaging Engineer to architect and develop the connective tissue between our Salesforce ecosystem and core enterprise engines. In this role, you will be responsible for ensuring that data flows flawlessly in real-time between CRM/Communications Cloud and our downstream OSS/BSS platforms.

Additionally, you will own the customer-facing communications architecture—building the infrastructure that triggers automated, multi-channel notifications (SMS, Email, WhatsApp) to update subscribers dynamically during critical order milestones, provisioning phases, and field technician dispatch events.

Key Responsibilities

- BSS/OSS Integration Architecture: Design and build robust, secure, and scalable integrations connecting Salesforce to core OSS/BSS engines, billing systems, and provisioning gateways.
- API & Middleware Development: Develop and maintain REST/SOAP APIs, Apex web services, and/or middleware flows (such as MuleSoft or AWS EventBridge) to process real-time provisioning signals and data synchronization.
- Event-Driven Streaming: Implement asynchronous processing and event-driven architectures utilizing Salesforce Pub/Sub API, Change Data Capture (CDC), or Platform Events to handle high-volume transactional data.
- Omni-Channel Customer Messaging: Architect and configure automated customer notification journeys (SMS, Email, WhatsApp) via Salesforce Marketing Cloud, Digital Engagement, or external SMS gateways (e.g., Twilio) triggered by Salesforce data changes.
- Milestone-Driven Communications: Collaborate with Order Management and Field Service engineering teams to map out critical order milestones and truck-roll events, ensuring customers receive timely, automated updates.
- Error Handling & Monitoring: Build comprehensive logging, retry mechanisms, and error-handling frameworks within Salesforce to prevent data loss or skipped customer alerts during downstream system outages.

Required Skills & Qualifications

- Experience: 5+ years of experience in Salesforce development, with a heavy emphasis on enterprise-level system integration, API design, and messaging middleware.
- Integration Mastery: Expert-level knowledge of integration patterns (Request-Reply, Fire-and-Forget, Pub/Sub) and Salesforce integration tools (Apex Callouts, REST/SOAP APIs, Named Credentials, JWT).
- Messaging & Marketing Tech: Hands-on experience configuring automated communications via Salesforce Marketing Cloud (Journey Builder, Contact Builder, API triggers) or Salesforce Digital Engagement.
- Telecom Domain Expertise: Strong understanding of telecommunications architecture (OSS/BSS integration layers, real-time activation signals, and customer lifecycle communication workflows).
- Advanced Salesforce Dev: Mastery of Apex (Triggers, Batch, Queueable, Future methods), Platform Events, and secure coding practices.
- Note: Experience with MuleSoft, Apache Kafka, or AWS integration services is a massive plus.

Preferred Certifications

- Salesforce Certified Integration Architecture Designer
- Salesforce Certified Marketing Cloud Developer or Consultant
- Salesforce Certified Platform Developer II
- MuleSoft Certified Developer / Architect (Highly Desirable)

📌 Sr. Salesforce Engineer (Multiple positions: Communications Cloud/Field Service/Integration & Messaging) (Hyderabad)
🏢 Dhan AI
📍 Hyderabad