Job Title: Sr. Process Associate International Voice Process

Location: Hyderabad (Hi-tech City) Candidates must reside within a 25km radius of Hi-tech City

Salary: Up to 4.5 LPA + Incentives (Based on Performance)

Job Type: Permanent, Full time

Job Summary: We are seeking a Sr. Process Associate for our International Voice Process in the telecom industry. The ideal candidate will have excellent communication skills in English and a minimum of 8 months of on-paper experience in international customer support voice. The role involves resolving customer queries, complaints, and providing tech support related to telecom and broadband services.

Key Responsibilities:

- Handle inbound voice calls to assist customers with queries and complaints related to telecom and broadband services.
- Provide technical support and ensure customer satisfaction.
- Adhere to process guidelines and maintain high-quality standards in customer interactions.

Requirements:

- Experience: Minimum 8 months of on-paper experience in international customer support voice.
- Skills: Excellent communication skills in English.
- Education: Any Undergraduate, Graduate, or Postgraduate.
- Shift:



Rotational Night Shifts with two rotational week offs.
- Age: Up to 35 years.
- Transportation: 2-way cab facility provided.
- Location: Hyderabad (Hi-tech City) Candidates must reside within a 25km radius.

Additional Information:

- Notice Period: Immediate joiners preferred or a maximum of 30 days notice period.
- Documents Required: Aadhar card, PAN card, Experience letter, Minimum 3 months' pay slips, All educational documents.
- Bond: No bond requirement.

How to Apply: If you meet the qualifications and are interested in this position, please send your updated resume to [email protected] with the following details:

- Name
- Notice Period
- Reason for Job Change
- Availability for Interview
- Current Organization
- Current Designation
- Current Location
- Languages Known
- Current Salary
- Expected Salary
- Experience in International Customer Support Voice
- Total Years of Experience
- Key Skills Matching Above Experience
- Willing to Relocate

For any inquiries, feel free to contact us at (phone hidden).

📌 Sr. Process Associate International Voice Process (Hyderabad)
🏢 nexgenhiringexperts
📍 Hyderabad