Effectively support all WBD network security infrastructure and services 24*7 by responding to and resolving all requests and trouble tickets within the stipulated SLA time
Clearly understand the root cause of all network security outages and take remediation steps to prevent the recurrence of the problem
Ability to prioritize work based on business criticalities and also be flexible to work on ad hoc tasks as assigned by the manager
Fully understand and adhere to the teams network standards and procedures both in technical and functional areas
Maintain positive relationships with all user communities, peers and the management team
Perform other duties as needed
Qualifications & Experiences
Bachelors degree in Computer Science , Information Technology, Information Systems or similar
5-8 years of experience in system administration in an enterprise network security production environment
Ex perience with Palo Alto Network firewalls required
Experience with Palo Alto Panorama or Strata Cloud Manager platforms required
Experience with Palo Alto Global Protect and Prisma Access VPN platforms preferred
Experience with routing protocols and troubleshooting preferred
Process oriented engineer with strong execution and follow-through skills
Able to perform multiple tasks simultaneously and prioritize self
Robust and consistent customer service and communication skills
Willingness to work a flexible schedule
Strong team member with self-motivation and desires to improve the infrastructure
Excellent troubleshooting, analytical and problem-solving skills
Must participate in a n on-call rotation for out of hours support