What is the work?

- Provide daily IT support to users for laptops, desktops, peripherals, and applications.

- Configure, deploy, and maintain Windows and macOS devices (Windows PCs, Mac mini, MacBook laptops).

- Set up and manage Remote Desktop (RDP) systems and virtual machines.

- Administer and support Microsoft 365, including Outlook and user access.

- Troubleshoot issues related to websites, firewalls, VPN (Windows), cloud VMs, and network connectivity.

- Install, update, and support software applications (Microsoft tools, third-party software, mobile applications).

- Install and configure network printers.

- Manage Active Directory, including user provisioning, permissions, onboarding, and offboarding.





- Handle Intune device management and enforce device compliance policies.

- Manage DHCP server and IP address allocation.

- Configure and support Wi-Fi devices, routers, ISPs, and internal networks.

- Monitor servers, VMs, HDD utilization, antivirus, and physical server health.

- Manage antivirus server and endpoint security.

- Maintain IT asset and device records using in-house asset management software.

- Coordinate with IT vendors for purchases, repairs, renewals, and escalations.

- Ensure smooth current user onboarding and secure user offboarding processes.

📌 Sr. IT Support Engineer (Noida)
🏢 SynapseIndia
📍 Noida