Ensure timely & accurate processing of claims

Researching and resolving complex issues

Analyze, validate and process transactions as per Desktop procedures

Analyze and research all discrepancies in the claims report and mailbox

Research, investigate and resolve outstanding items in claims reports & mailbox

Resolve claim concerns, complete build requests and setup structure for claims

Scripted calls to customer to gather claim feedback,

Transparent and accurate written and verbal communication (Scripted and Templatized) with employee, employer & stateside resources by email

Utilize internal and external specialty resources to maximize impact on each claim file

Ensure assigned targets are met in accordance with SLA and Internal standards





Ensure quality of transaction is in compliance with predefined parameters as defined by Process Excellence

Work as a team member to meet office goals to obtain disability’s vision while demonstrating core values and meeting key measures.

Ability to communicate effective with stateside stakeholders via emails & calls to have logical discussion

Analyze, validate and process transactions as per Desktop procedures (L3 & L4) for complex & non-complex work types

Ensure adherence to established attendance schedules

📌 Sr Insurance Associate (Noida)
🏢 MetLife
📍 Noida