Engineer to join our team in India. The ideal candidate will have a strong background in technical support, excellent problem-solving skills, and a passion for helping customers succeed.
Responsibilities
- Provide high-quality technical support to customers via email, chat, and phone.
- Diagnose and resolve technical issues related to our products and services.
- Collaborate with cross-functional teams to troubleshoot and escalate issues as needed.
- Document customer interactions and technical solutions in our knowledge base.
- Train and mentor junior support staff as needed.
- Monitor and analyze support metrics to improve service quality.
Skills and Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-6 years of experience in customer support or technical support roles.
- Strong understanding of troubleshooting techniques and methodologies.
- Experience with ticketing systems and customer support software.
- Excellent verbal and written communication skills in English.
- Ability to work independently and as part of a team in a rapid-paced environment.
- Familiarity with cloud services and web technologies.
📌 Sr/ Customer Support Engineer (Delhi)
🏢 Konica Minolta Healthcare India Private
📍 Delhi
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