- Finance:
- Coordinate and process RTM chargebacks, ensuring accurate documentation and compliance with contractual agreements.
- Review and validate return authorizations (RAs), credit memos, invoices, and supporting documentation.
- Work closely with merchandising, accounts payable, inventory control, and logistics to validate and support return transactions.
- Perform root cause analysis for recurring issues and recommend process improvements.
- Maintain accurate and organized records of all RTM transactions for audit and reporting purposes.
- Ensure adherence to all financial, regulatory, and company policies in the RTM process.
- Support month-end close processes and financial reconciliations related to RTM and chargebacks.
- Monitor key performance indicators (KPIs) related to chargeback processing time, accuracy, and recovery rate.
- Participate in internal and external audits as required.
- Suggest process improvement ideas
- Support the additional work load within or beyond your respective processes as and when required
- Development of trackers for self and team is must
- Recommend improvements to streamline RTM processes, reduce delays, and optimize recovery.
- Proactively interacting calls with partners and sharing or taking process related informationsupdates
- Training opportunities to be utilized proactively
- Works in collaboration with OPS Lead and Partners to understand challenges/concerns/process updates/exceptions and address them in a timely manner with proper document.
Field of Study: Business, Finance, Economics, Accounting or a related field
Skill Set Required
Primary Skills (must have)
- Excellent analytical skills and attention to detail.
- Robust written and verbal communication skills.
- Ability to work independently and manage multiple tasks under deadlines.
- Strong understanding of financial documentation (credit memos, invoices, GL accounts).