Customer Management

- Developing and maintaining positive relationships with Customers and Channel Partners
- Supporting sales team to organize and take lead in customer teleconference and answering questions related to orders shipments
- Taking ownership of customer issues and following problems through to resolution.
- Being the focal point of contact for B2B Customer Portal related issues and questions
- Educating customers on GlobalFoundries business practices and available systems

Revenue Management

- Maximizing revenue via premium services fee collection and by preventing leakages
- Highlighting to the Sales Team about the PO gap and keeping them informed of the customer issues

Order and Backlog Management

- Entering specific information in Oracle, which may include purchase orders, pricing, quote, ship methods etc.
- Managing the customers backlog in Oracle
- Working through cross-functional support team (Planning, CE, FAE, Finance, Quality, etc.) across global sites to resolve Customer and Fab related issues
- Analyzing and managing on-time delivery for customer orders
- Processing and responding to customer expedite requests, pull-ins and inquiries with regards to supply
- Resolving production scheduling, shipping or invoicing problems; determining the validity of RMA claims, managing the outstanding AR issues, aged backlogs etc.
- Ensuring that GlobalFoundries policies,



legal regulations and audit requirements are met and maintained

Project Management

- Managing B2B projects for customers
- Initiating and participating in internal system upgrades and enhancements for continuous improvement programs through automation and process streamlining to achieve excellence
- Performing all activities in a secure and responsible manner and supporting all Environmental, Health, Safety Security requirements and programs

Required Qualifications:

- Education: Bachelor s / Master s Degree
- Experience: Order Management / Supply Chain
- Years of Experience: 6+ years of relevant order management experience preferably in the Semiconductor industry
- Language: English (Exceptional in both written verbal)

Preferred Qualifications:

- Exemplary communication skills (both written verbal)
- Excellent customer relationship management skills
- Ability to own issues through closure
- Accuracy in order processing
- Attention to detail and ability to meet deadlines
- Flexibility to work in shifts
- Highly developed sense of integrity and commitment to work
- Ability to solve problems with logical thinking and analytical skills
- Project management skills
- Ability to work within a team environment and support each other
- Focused and self-motivated
- Working knowledge of MS Office, ERP CRM tools (Excel, Oracle/SAP/SFDC)
- Knowledge of wafer fabrication process is a plus

📌 Specialist Customer Service - Order Management (Bengaluru)
🏢 Globalfoundries
📍 Bengaluru