- Technical Solutions Design: Work closely with the project management team to design technical solutions for multiple projects, ensuring their success.
- Root Cause Analysis: Prioritize incoming technical issues, perform root cause analysis, and escalate issues when required.
- API Integration: Collaborate with clients to help integrate platform/tool APIs and develop steps for API usage and enhancement.
- Automation: Write automation scripts and APIs (Python, JavaScript) to automate day-to-day tasks and improve operational efficiency.
- Feature Articulation: Present and differentiate product offerings and features to various audiences, ranging from project managers to end clients.
- Collaboration: Work with software engineers and the product management team to understand new product capabilities and resolve customer issues or bugs.
- Documentation: Document technical solutions in a precise, reproducible manner for future reference.
- Optimizing Solutions:
Collaborate with the software engineering team to identify and implement efficient solutions for complex use cases.
Required Skills & Experience:
- Experience: 1-3 years of experience in automation scripting with proficiency in Python and JavaScript.
- SQL Expertise: Strong experience in writing SQL queries for data analysis and manipulation.
- Data Structures: Positive understanding of data structures and their application in problem-solving.
- Communication Skills: Strong communication skills with experience in presenting data-driven insights effectively.
- Programming Logic: Understanding of programming logic and software concepts, with the ability to figure out details based on broad principles.
- Problem Solving: Systematic problem-solving skills with a strong sense of ownership and drive.
- Continuous Learning: Inherently curious with a desire to learn and improve processes continuously.
- API Knowledge: Knowledge of REST APIs is a plus.