- Take ownership of technical issues and work with teams to resolve client issues
- Provide high-quality support to technical and non-technical clients, ensuring timely solutions
- Document troubleshooting and resolution steps for client issues
- Detect and report trends to engineering and product teams
- Lead client working sessions to ensure clear understanding of issues and requirements
Role Responsibilities:
- Resolve escalated client complaints independently, without team lead intervention
- Provide documentation or training to clients as needed
- Own client issues from report to resolution, ensuring proactive and effective problem-solving
- Escalate support cases and development issues to multiple departments when necessary
- Leverage client support best practices across the organization
📌 Software Support Engineer - Customer Care (Bengaluru)
🏢 NCR Vyoix
📍 Bengaluru
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