Department: TechnologyOur Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

: About Us At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, weve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles offun,friendliness, andfamily, making us one of the most admired workplaces in the world.

If youre passionate about making a difference, love working in a fast-paced setting, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here,your career can truly take flight. As a Software Engineer Global supporting the AI Platform Operations Pod with a Cloud Operations focus, youll help ensure Southwests AI and agentic workloads run reliably in real production environments.

This role emphasizes handson cloud operations and reliabilityserving as an L1/L2 first responder for AWSbased AI services while partnering with Sr Engineers to troubleshoot issues, restore service, and implement improvements. Youll work directly with AWS platforms such as Lambda, EKS, CloudWatch, and IAM, applying automation and scripting to streamline operations, support oncall rotations, and reduce repeat incidents. Through daytoday exposure to production systems, youll strengthen your cloud and operational skills while gaining practical experience supporting AI technologies,



including LLMs, vector databases, and agentic frameworks.

This role offers a strong foundation for engineers who want to grow into cloud and AI platform operations while contributing to systems that must perform at scale, every day.

Responsibilities Apply knowledge and skills of software development and testing effectively to solve a range of problemsWork alongside other engineers on the team to elevate technology and consistently apply best practicesCollaborate closely with customers and cross-functional departments to communicate project statuses and proposalsDocument each aspect of a system or application as a reference for future upgrades and maintenanceDetermine and assess the needs of the user and then create software to meet the requirementsIdentify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skillsWork in an agile environment to deliver high-quality softwarePrepare and install solutions by determining and designing system specifications, standards, and programmingMentor junior members on the teamImprove and expand technical capabilities by continuing their education thru reading, workshops, conferences, and/or communities of practiceMay perform other job duties as directed by Employee's LeadersKnowledge, Skills and Abilities Intermediate knowledge of software development methodologies, practices, concepts,



and technologies obtained through formal training and / or work experienceAbility to demonstrate consistent knowledge application, skills of software development, and testing to solve a range of problemsIntermediate knowledge of at least one required programming languageAbility to partner, communicate, and negotiate with various Technology or partner TeamsAbility to analyze and manage large, complex, and vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendationsAbility to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible workAbility to mentor others to do the sameAbility to develop, present and effectively communicate ideas and strategies to a variety of audiencesEducation Required: Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal trainingExperience Required: Intermediate-level experience, fully functioning broad knowledge in software engineering2-5 years of relevant work-related experience3+ years in production support / cloud ops on AWSincidents, on-call rotation3+ years in Python or Java for ops scripting and L2 fixes2+ years in Cloud-native AWSLambda, ECS, S3, DynamoDB, IAM2+ years in Observability toolsreading logs, metrics, traces (Datadog/CloudWatch)2+ years in Incident response, ticket triage, and escalation handlingPreferred: Experience in:Exposure to AI/agentic frameworks or LLM APIsFamiliarity with on-call and ticket lifecycle (ServiceNow/Jira)Familiarity with Linux internals and networkingDocker fundamentalsBasic scripting for .

📌 Software Engineer - Cloud Ops (Bhubaneswar)
🏢 Southwest Airlines
📍 Bhubaneswar