Must-Have Skills

Salesforce Platform Expertise

- Robust hands-on experience with Salesforce Sales Cloud and Service Cloud.
- Experience designing and configuring: Leads, Accounts, Contacts, Opportunities, Cases, Knowledge Base, Queues, Omni-Channel, Service Console, Entitlements and SLAs
- Understanding of Salesforce security architecture including Profiles, Permission Sets, Sharing Rules, and Role Hierarchies.

Development Skills

- Strong Apex development experience.
- Expertise in: Lightning Web Components (LWC), Apex Triggers, Batch Apex, Queueable Apex, Scheduled Jobs, SOQL/SOSL
- Experience with Salesforce APIs: REST API, SOAP API, Bulk API, Platform Events

Automation & Integration

- Strong experience with Salesforce Flow.
- Experience integrating Salesforce with:ERP systems, Marketing Automation platforms, Contact Center solutions, Third-party applications
- Familiarity with middleware platforms such as MuleSoft, Boomi, or Informatica.

Development Best Practices

- Experience with Git-based source control.
- CI/CD and DevOps understanding.
- Experience working in Agile delivery environments.
- Unit testing and deployment management expertise.

Good-to-Have Skills (Advanced Use Cases)

- Advanced Salesforce Capabilities like integration with Salesforce Data Cloud, Salesforce Marketing Cloud integration.
- Salesforce Einstein AI capabilities.




- Agentforce implementation exposure.
- AI-powered case routing and service automation.
- Predictive lead scoring and opportunity insights.

Service Transformation

- Omnichannel service orchestration.
- Intelligent case routing and workforce optimization.
- Knowledge management and self-service portal implementations.
- Conversational AI and chatbot integrations.

Preferred Certifications

- Salesforce Platform Developer I & II
- Salesforce Sales Cloud Consultant
- Salesforce Service Cloud Consultant
- Salesforce App Builder

Ideal Candidate A hands-on Salesforce Developer who can independently build, customize, and integrate Sales Cloud and Service Cloud solutions while supporting business teams in optimizing sales effectiveness, customer service operations, and CRM-driven customer experiences. The candidate should be comfortable working across configuration, customization, integration, and platform development.

Location:

India - Maharashtra- Pune - Baner - Amar Madhuban Tech Park

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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