Responsibilities

ServiceNow Functional Testing

— Analyze requirements and design functional test cases for ServiceNow modules (ITSM, ITOM, CSM,

HRSD, CMDB, etc.)

— Execute manual and exploratory tests on ServiceNow forms, workflows, UI actions, Service Catalog items, and business rules

— Validate data migration, import sets, transforms, and data integrity

— Perform upgrade testing to ensure customizations continue to work post–ServiceNow upgrades

Automation & Test Framework

— Develop and maintain automated test scripts using ServiceNow Automated Test Framework (ATF) or equivalent tools (Selenium, TestNG & Playwright)

— Automate UI, API, and end-to-end business workflows on the ServiceNow platform

— Create reusable test libraries, fixtures, and accelerators for ATF and external test frameworks

— Integrate automated tests into CI/CD pipelines (e.g. Jenkins, Azure DevOps)

API & Integration Testing

- Design and execute REST/SOAP API test cases for ServiceNow integrations with externalsystems
- Validate API contracts, authentication, authorization, payloads, error handling, and performance
- Perform end-to-end integration testing across microservices, middleware, and third-party services

Performance, Security & Compliance

- Conduct performance testing on critical ServiceNow processes and pages using tools such as

JMeter or LoadRunner

- Validate access controls, ACLs, encryption, and security configurations in line with corporate policies
- Participate in vulnerability scans and assist with remediation verification

Quality Engineering Practices

- Employ shift-left testing by engaging in requirement reviews, design discussions, and early defect prevention
- Define quality metrics and gates for each sprint or release
- Track and report testing progress, defects, risks, and coverage to stakeholders




- Contribute to continuous improvement of QE best practices, standards, and playbooks

Collaboration & Communication

- Work closely with Product Owners, ServiceNow Developers, Architects, and Business Analysts to clarify requirements and acceptance criteria
- Facilitate defect triage sessions and support root-cause analysis
- Mentor junior testers and share knowledge of ServiceNow testing techniques
- Ensure traceability between requirements, test cases, and defects

Qualifications

Experience

- 5–7 years in software testing, with at least 2 years focused on ServiceNow testing
- Proven track record testing ServiceNowResponsibilities

ServiceNow Functional Testing implementations, custom apps, and upgrades

Technical Skills

- Robust expertise in ServiceNow Automated Test Framework (ATF)
- Hands-on experience with ServiceNow UI, workflows, form configurations, business rules, and client/server scripting (JavaScript)
- Proficient in REST/SOAP API testing (Postman, SoapUI, or similar)
- Familiarity with ServiceNow integrations (MID Server, IntegrationHub, web services)
- Experience with data migration tools and strategies (Import Sets, Transform Maps)
- Working knowledge of CI/CD tools (Jenkins, Azure DevOps) and version control (Git)
- Good understanding of Agile methodologies and DevOps practices
- Test management experience with tools such as Jira, TestRail, or Azure Test Plans

Preferred Skills

- ServiceNow certifications (CSA, CAD, CSDM, etc.)
- ISTQB or equivalent software testing certification
- Exposure to performance testing tools (JMeter, LoadRunner)
- Familiarity with ServiceNow Security Operations or Virtual Agent
- Basic scripting in PowerShell, Python, or TypeScript

Education / Professional qualifications

— Bachelor's/ Master's degree in an appropriate field from an accredited college/university.

📌 ServiceNow Tester (Bengaluru)
🏢 Teamware Solutions
📍 Bengaluru