Key Responsibilities ServiceNow Technical Architect with ServiceNow AI Skills Define and own the overall ServiceNow platform architecture, including application design, data models, integrations, and security.

Translate business requirements into scalable, reusable ServiceNow solutions aligned with platform best practices.

Design and govern data ingestion, transformation, and normalization patterns across multiple source systems.

Architect business rule frameworks and automation using Flow Designer, Decision Tables, Script Includes, and platform capabilities.

Provide architectural oversight for SLA, workflow, and service management solutions across ITSM and related modules.

Evaluate and guide the use of ServiceNow AI and automation capabilities (e.g., IDP, Now Assist, Predictive Intelligence) where applicable.

Ensure platform governance, including performance, security, data integrity, and auditability.

Define integration strategies using REST APIs, MID Server, and external services.

Lead design reviews, enforce architectural standards, and mentor development teams.





Identify platform limitations and recommend appropriate architectural patterns or workarounds.

Collaborate with business stakeholders, product owners, and delivery teams to ensure alignment with enterprise goals.

Support presales, solutioning, and client-facing architecture discussions as needed.

Required Skills & Experience 10+ years of hands-on experience with the ServiceNow platform & at least 1 project using ServiceNow AI capability

Working knowledge of ServiceNow AI and automation features.

Strong expertise in ITSM, including Incident, Problem, Change, and Task SLA.

Deep understanding of ServiceNow data models, Import Sets, Transform Maps, and automation frameworks.

Proven experience designing enterprise-scale ServiceNow architectures.

Solid integration experience (REST, SOAP, MID Server, external systems).

Experience with platform governance, performance optimization, and security.

Ability to lead architecture discussions and influence technical direction.

📌 ServiceNow Technical Architect (Chennai)
🏢 Ascendion
📍 Chennai