Lead enterprise workflow modernization programs across ITSM, ITOM, CMDB, SecOps, and integration-heavy ServiceNow estates.
Responsibilities
What you will own
- Shape platform roadmaps with business stakeholders and delivery teams.
- Translate operating-model needs into ServiceNow architecture, governance, and release plans.
- Guide senior engineers through discovery, build, validation, and production transition.
Qualifications
- Robust ServiceNow architecture experience across enterprise workflows.
- Ability to communicate tradeoffs clearly with business and technology leaders.
- Experience leading production implementations with governance and support readiness.
What you can expect
- Senior-led programs with direct client ownership.
- Long-term platform modernization work instead of short-lived ticket queues.
- Access to enterprise AI, automation, and integration initiatives.
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