ServiceNow SPM Architect

Job Title - ServiceNow Strategic Portfolio Management (SPM) Architect

Experience - 10+ Years (Minimum 6+ Years of ServiceNow Experience)

Location - PAN India

Employment type: Contract

Work Model - Hybrid

Role Summary

Wipro is seeking a seasoned ServiceNow SPM Architect to lead the design, implementation, and governance of Strategic Portfolio Management (SPM) solutions for large-scale enterprise clients. The role will be pivotal in driving portfolio transformation, financial governance, and value realization across IT and business investments.

The Architect will function as a trusted advisor to client leadership (e.g., Ericsson stakeholders) while ensuring alignment with Wipro’s delivery frameworks, integration standards, and managed services model .

Key Responsibilities

1. Solution Architecture & Strategy

- Own the end-to-end SPM solution architecture across:
- Demand Management
- Project Portfolio Management (PPM)
- Resource Management
- Financial Planning & Cost Governance
- Agile & Hybrid Delivery models
- Define future-state architecture and transformation roadmap
- Align ServiceNow SPM with client enterprise architecture and Wipro’s reference models

2. Client Engagement & Advisory

- Act as primary interface for CXO/VP-level stakeholders
- Provide strategic advisory on:
- Portfolio prioritization frameworks
- Investment optimization (CapEx vs OpEx)
- Demand-to-delivery lifecycle
- Lead design workshops and value realization discussions

3. Implementation & Delivery Leadership

- Lead end-to-end SPM implementation programs within Wipro delivery governance
- Ensure alignment with:
- SoW commitments
- Delivery timelines and milestones
- Quality assurance and compliance standards
- Drive Agile/Protected-based execution models integrated with SPM

4.



Integration & Enterprise Alignment

- Architect integrations with:
- ERP systems (SAP/Oracle Finance)
- Agile tools (Jira, Azure DevOps)
- Enterprise data platforms and reporting tools
- Define data governance, synchronization, and reporting models
- Ensure seamless integration into client ITSM/ITOM ecosystem

5. Governance & Best Practices

- Establish SPM governance frameworks aligned with Wipro delivery standards
- Define:
- Portfolio KPIs and dashboards
- Investment governance and stage gates
- Demand intake and approval workflows
- Drive continuous improvement and maturity evolution

6. Managed Services & Transition

- Support transition to steady-state support model
- Define runbook, SLA/KPI frameworks, and operational governance
- Enable knowledge transfer to L2/L3 support teams
- Ensure stability, scalability, and performance optimization

Key Skills & Experience

Mandatory

- 10–15 years of IT experience with minimum 5+ years in ServiceNow architecture
- Strong expertise in ServiceNow SPM (PPM) module implementation
- Proven track record of delivering large-scale enterprise transformations
- Experience in client-facing roles within SI (System Integrator) environments (preferred Wipro/Accenture/TCS)

Technical Expertise

- ServiceNow platform capabilities:
- SPM / PPM modules
- Flow Designer, Business Rules, Script Includes
- Integration expertise:
- REST/SOAP APIs, MID Server
- Experience with:
- Performance Analytics & executive dashboards
- Financial planning and cost modeling frameworks

Key Deliverables

- SPM Architecture Blueprint & Solution Design Documents
- Portfolio Governance Framework (aligned to client strategy)
- Financial tracking models (budget vs actuals, forecast accuracy)
- Executive dashboards (KPI/OKR tracking)
- Integration architecture and data models

📌 ServiceNow SPM Architect (Hyderabad)
🏢 Techaivv Technologies
📍 Hyderabad