Hi All, we're hiring for Cognizant for the role ServiceNow Solutions / Enterprise Service Management interested candidates kindly share the updated CV - [Confidential Information] Role : ServiceNow Solutions / Enterprise Service Management Location : Bangalore we're hiring for two levels of It experience Candidates Experience : 12+ Years IT and relevant to Servicenow 8+ Years Experience : 15+ Years IT and relevant to Servicenow 10+ Years Jd for your reference Role: Associate Director – ServiceNow Solutions / Enterprise Service Management Experience:12+ years of overall IT Experience with a minimum of 8+ Years Experience and 15+ years of overall IT experience with a minimum of 10+ years of relevant ServiceNow experience Key Responsibilities - Own and drive enterprise-wide ServiceNow and Enterprise Service Management (ESM) strategy, solutioning, and delivery for global clients across industries

- Lead large-scale, strategic RFP/RFI/RFQ pursuits, ensuring differentiated, value-driven technical and commercial proposals
- Define and govern end-to-end transformation roadmaps, including phased delivery models, resource strategy, capacity planning, and execution governance
- Take accountability for deal shaping, pricing strategy, commercial structuring, negotiations, and SOW finalization for high-value, complex engagements
- Drive portfolio strategy and business growth, including market research, budgeting, GTM strategy, and expansion of ServiceNow offerings and partnerships
- Act as a trusted advisor to CXO-level stakeholders, influencing enterprise transformation and ServiceNow adoption strategy
- Provide leadership in architecting integrated, scalable, and future-ready enterprise solutions across multiple service lines




- Oversee requirement discovery, gap analysis, and solution alignment for large transformation programs
- Drive thought leadership, innovation, and pursuit strategy, contributing to improved win rates and market differentiation
- Lead executive-level solution defense workshops, articulating strategic value propositions and business outcomes
- Oversee client demos, PoCs, and innovation showcases, highlighting ServiceNow capabilities, IPs, and accelerators/products
- Provide strategic advisory on solution options, risks, and transformation approaches at enterprise scale
- Govern the development of marketing collateral, solution assets, and industry-specific value propositions
- Lead and oversee large, multi-geo ITSM consulting, transition, and transformation programs, ensuring delivery excellence, governance, and client satisfaction Skills & Expertise - Deep expertise in Enterprise Business Analysis and Gap Assessment on ITSM tools (ServiceNow mandatory)
- Strong command over ITIL frameworks and enterprise service management best practices
- Extensive experience with SDLC methodologies: Agile, Waterfall, and Hybrid delivery models
- Working knowledge of web technologies: HTML, XML, JavaScript, Glide Objects
- Solid understanding of enterprise architecture, integrations, and ServiceNow ecosystem capabilities
- Expertise in solution design, platform capabilities, and development technologies
- Exceptional executive stakeholder management, communication, and global client engagement skills
- Advanced proficiency in MS Office tools for executive reporting, proposals, and presentations Certifications (Preferred) - Certified ServiceNow System Administrator
- ITIL V3 / ITIL V4 Regards Divya

📌 ServiceNow Solutions / Enterprise Service Management (Bengaluru)
🏢 Cognizant Consulting
📍 Bengaluru