Job Title: ServiceNow Senior Architect

Experience: 10+ Years (7+ Years on ServiceNow)

Employment Type: Contractual

Location: Hyderabad / Bangalore/ Pune/ Chennai/ Kochi/ Kolkata / Delhi NCR/ Mumbai

Role Summary The ServiceNow Senior Architect is responsible for defining, governing, and delivering scalable, secure, and best-practice ServiceNow solutions across the enterprise. This role serves as the design authority for the platform and ensures long-term platform health, upgrade readiness, and alignment with business goals.

Key Responsibilities

- Define end-to-end ServiceNow solution architecture aligned with enterprise standards
- Act as design authority for platform customizations, integrations, and enhancements
- Ensure adherence to ServiceNow best practices, licensing, and upgrade-secure design
- Own and maintain the ServiceNow technical roadmap
- Establish and enforce development, integration, UI, and data standards
- Review and approve technical designs, plugin enablement, and release content
- Conduct platform health checks covering performance, security, and scalability




- Provide architectural guidance and hands-on support for complex implementations
- Mentor senior developers and guide ServiceNow delivery teams
- Act as a trusted advisor to leadership and governance forums

Required Skills & Experience
- 10+ years of IT experience with 7+ years on ServiceNow
- Strong experience delivering enterprise-scale ServiceNow implementations
- Deep expertise in ITSM (mandatory)
- Experience in one or more additional modules (CSM, HRSD, ITOM, Custom Apps)
- Strong hands-on knowledge of scripting, Flow Designer, and IntegrationHub
- Experience with REST/SOAP integrations, MID Server, CMDB, and CSDM

Certifications (Preferred)

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – ITSM
- ServiceNow Certified Technical Architect / Master Architect

Role Note

This is a hands-on technical leadership role. The Senior Architect is expected to engage deeply with the platform when required and provide strong architectural governance across ServiceNow implementations.

📌 ServiceNow Senior Architect (Hyderabad)
🏢 Techaivv Technologies
📍 Hyderabad