Human Capital

Our Human Capital team helps Deloitte client service teams support value creation through people's performance. We guide teams in reimagining work, the workforce, and the workplace across the enterprise, and help in transforming HR functions with AI and emerging technology. With the rapid pace of change in today's world, you will help provide insights and enable delivery to address questions such as: How do organizations access, develop, and motivate their workforce?

What should the AI strategy be for the HR function? Do they have the right organization and culture to enable performance? Join our team to help make work better for humans and humans better at work.

Position Summary

Level: Consultant/Sr. Consultant

As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.

Work you’ll do

Our practitioners will be working on dedicated HRSD project leveraging ServiceNow components to build robust client solutions.

Owning & building simple to complex user stories to meet client requirements & deadlines The team:

The HR Strategy & Technology team is a core component of our Human Capital practice - the work we do supports the five major issues our clients are facing. We collaborate with our clients to develop leading global HR strategies and support organizations in achieving excellence through implementing solutions that transform how they organize, develop capabilities, deploy leading technology, and deliver leading employee experience.

Keeping the employee in mind, all our services cater to improving an organization’s productivity through their human capital asset.



The client issues we work with range from the need for a comprehensive HR strategy to determining the need for new and enabling technologies, to streamlining HR operations and transforming the way HR is delivered.

Qualifications

Must Have Skills/Project Experience/Certifications:

3 - 10 years of hands-on ServiceNow implementation experience in large complex environments is required

Review user stories to understand requirements and technical architecture documentation for solution

Identify gaps and work with Deloitte and client colleagues to ensure completeness of requirements for technical development

Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc.

Configure and build the ServiceNow solution to meet identified business requirements, process guides and user stories

Provide configuration options to meet specific requirements identifying respective pros and cons for each option

Ensure that ServiceNow standard practices are utilized for all configurations and customizations

Provide insight and expertise into the ServiceNow configurations and custom application development.

Responsible for unit testing and end to end testing of technical development and fix related defects till final deployment across sub-production and production environments.

Create technical documentation, technical design documentation, build/configuration documentation and release notes.

Experience with designing and developing ServiceNow workflows.

Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules,



Performance Analytics, Reporting & Dashboards, email notification, ACL’s, Import Sets, Transform Maps and Update sets

Good understanding of ServiceNow architecture and best practices

Knowledge and experience with JavaScript, JSON, REST and SOAP

Knowledge and experience with HR Service Delivery tools and third-party HR applications such as Workday, SAP/SuccessFactors, and Oracle etc. using Webservices APIs (REST/SOAP).

Experience in developing large global enterprise ServiceNow instance

Skilled and experienced professional with a solid background in using the Next Experience UI and UI Builder within the ServiceNow platform. The ideal candidate will have hands-on experience designing, developing, and implementing user interfaces using these tools to enhance user experience and streamline workflows.

ServiceNow developer with hands-on experience in designing and implementing automated workflows using Flow Designer and building integrations through Integration Hub.

ServiceNow developer with proven experience in designing and implementing conversational workfows using the Virtual Agent Designer. Experience with topic blocks, decision trees, scripted responses, and Natural Language Understanding (NLU) is essential.

Knowledge of ServiceNow upgrade, SSO will be plus.

Proficient in Agile development and all phases of the Application Development Lifecycle

Experience with software development support tools (e.g. Jira, Rally etc.)

- Certified ServiceNow System Administrator (CSA)

Good to Have Skills/Project Experience/Certifications:

ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.)

ITIL and DevOps experience and certification

Education

- BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university

Location

- Bengaluru/Hyderabad/Pune/Chennai

📌 Servicenow HRSD (Bengaluru)
🏢 Deloitte US-India Offices
📍 Bengaluru