Key Responsibilities

Functional Responsibilities

- Lead ServiceNow GRC/IRM implementation, enhancement, and support projects.
- Gather and analyze business requirements related to Governance, Risk, and Compliance.
- Configure and customize ServiceNow GRC modules to meet business needs.
- Design and implement risk and compliance management frameworks.
- Conduct workshops with business stakeholders and compliance teams.
- Define risk assessment processes, controls, and compliance requirements.
- Support audit planning, execution, and remediation activities.

ServiceNow GRC Modules Hands-on experience with one or more of the following modules:
- Policy and Compliance Management
- Risk Management
- Audit Management
- Vendor Risk Management (VRM)
- Third-Party Risk Management (TPRM)
- Business Continuity Management (BCM)
- Operational Resilience Management
- Privacy Management
- Regulatory Change Management

Technical Responsibilities
- Configure workflows, business rules, UI policies, client scripts, and notifications.
- Develop and maintain ServiceNow GRC dashboards and reports.
- Create and maintain ACLs, catalog items, forms, and workflows.

- Perform integrations using

- REST APIs





- SOAP APIs

- MID Server

- IntegrationHub
- Support data migration and transformation activities.
- Collaborate with ServiceNow platform teams for enhancements and upgrades.

Project Responsibilities
- Participate in end-to-end implementation projects.
- Prepare requirement documents, solution designs, and implementation plans.
- Execute SIT, UAT, and production deployments.
- Provide post-implementation support and troubleshooting.
- Work closely with client stakeholders, business users, and leadership teams.

Mandatory Skills
- 5 to 13 years of overall IT experience.
- 3+ years of ServiceNow GRC/IRM experience.

- Solid experience in

- Risk Management

- Compliance Management

- Audit Management

- Policy Management
- Hands-on ServiceNow platform configuration experience.
- Experience with workflows, Flow Designer, and IntegrationHub.
- Knowledge of governance and compliance frameworks:

- ISO 27001

- NIST

- SOX

- COBIT

- GDPR
- PCI-DSS
- Strong understanding of IT Risk and Cybersecurity concepts.

📌 ServiceNow GRC (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad