Role :- ServiceNow Developer

Experience :- 3 to 5 Years

Location: Pune, Mumbai

Please find JD as below:

Role Overview:

We are seeking a skilled and motivated ServiceNow Developer with hands-on experience in ITSM implementation, platform development, and integrations. The ideal candidate will have solid expertise in ServiceNow core modules, scripting, and workflow automation, along with the ability to deliver scalable and efficient solutions in an Agile environment.

Key Responsibilities

- Design, develop, and implement solutions on the ServiceNow platform, focusing on ITSM modules such as Incident, Problem, Change, Knowledge, and Service Catalog.

Configure and customize ServiceNow components including Business Rules, Client Scripts, UI Policies, Script Includes, and ACLs.
- Develop and maintain integrations using REST APIs, SOAP, and Integration Hub to connect ServiceNow with enterprise systems (e.g., JIRA).
- Implement workflows using Flow Designer to automate business processes and improve operational efficiency.
- Configure Service Catalog items, Order Guides, and Knowledge Management modules to enable self-service capabilities.
- Create reports and dashboards for monitoring performance, SLA compliance, and operational metrics.
- Support incident resolution, troubleshoot platform issues, and provide technical support to end users.




- Collaborate with cross-functional teams in Agile/Scrum environments for requirement analysis, testing (ATF), and deployment.
- Promote adoption of out-of-the-box (OOB) functionalities and best practices to minimize customization and optimize platform maintainability.

Required Skills & Expertise

- Strong experience in ServiceNow ITSM modules (Incident, Problem, Change, Knowledge, Service Catalog)
- Proficiency in JavaScript and ServiceNow scripting components (Business Rules, Client Scripts, UI Actions, Script Includes)
- Hands-on experience with REST/SOAP integrations and Integration Hub
- Knowledge of ServiceNow tools such as Flow Designer, Virtual Agent, Performance Analytics, Service Portal
- Experience with JIRA, Git, Confluence, and Automated Test Framework (ATF)
- Understanding of ITIL processes and Agile/Scrum methodologies
- Ready to work in 24x7 rotational shift in production support project

Qualifications

- Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience)
- ServiceNow Certified System Administrator (CSA) – mandatory/preferred
- Additional certifications such as Application Developer (CAD) or Implementation Specialist (CMDB/CSDM) are a plus

Experience

- 3–5 years of experience in ServiceNow development, configuration, and administration
- Proven experience in end-to-end ServiceNow implementations and integrations

📌 Servicenow Developer (Mumbai)
🏢 LTM
📍 Mumbai