- 6–8 years of experience with ServiceNow CMDB/Discovery.
Mandatory Skills
ServiceNow CMDB:
- Hands-on experience managing the Configuration Management Database (CMDB).
- Expertise in maintaining CI class, attributes, and relationship properties for all Configuration Items (CIs).
Service Discovery & Cloud Discovery:
- Proven experience in implementing and maintaining ServiceNow Discovery and Cloud Discovery solutions.
Positive-to-Have Skills
1. ATF (Automated Test Framework) Creation and Maintenance:
- Proficiency in creating and maintaining Automated Test Frameworks (ATFs).
1. CMDB Health and Certifications:
- Experience in maintaining data certifications and managing the CMDB health dashboard.
Roles and Responsibilities
1. ServiceNow Discovery & Cloud Discovery:
- Implement and maintain Discovery and Cloud Discovery processes.
1.
CMDB Management:
- Optimize CI classes, attributes, and relationships.
1. CMDB Health:
- Ensure accuracy in data certifications and leverage dashboards to monitor CMDB health.
1. Integrations:
- Provide hands-on support for ServiceNow CMDB operations and integrations.
1. Alignment with Processes:
- Ensure CMDB alignment with organizational IT service management processes.
Experience Required
1. Service Discovery: 1 year (Preferred).
2. Cloud Discovery: 1 year (Preferred).
3. Total Work Experience: 6 years (Preferred).
4. ServiceNow Developer Experience: 5 years (Preferred).
5. CMDB Management: 4 years (Preferred).