A role within Change Management Process, needed to carry out the initial assessment through classification, confirming the RFC is valid. Responsible to monitor the progress of the RFCs through the Change Owners and ensure acceptance. Responsible to manage the overall change process, to act as a point of escalation for Change Owners, to exercise judgment in assessing RFCs and to escalate to the CAB/ECAB.
Responsible to acts with authority delegated by the CAB to drive emergency RFCs through the process/system. Ensures the Change Management Procedure fully supports compliance with the relevant legal controls. Identifies RFCs which is suitable for inclusion in the Service Catalogue as Service Requests and raise these through the local Continual Service Improvement Process.
Role: Other
Industry Type: IT Services & Consulting
Department: Other
Employment Type: Full Time, Permanent
Role Category: Other
Education
UG: Any Graduate
📌 Service Process Specialist (Pune)
🏢 Fujitsu
📍 Pune
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