? We're Hiring | Manager / Senior Manager – Service Operations (After Sales)

? Location: Bhiwandi, Maharashtra

? Experience: 6–10 Years

? CTC: Up to ₹18 LPA

? Employment Type: Full-Time

Lead Service Operations.

Drive Customer

Success.

Deliver Operational

Excellence.

NIDO Machineries Pvt. Ltd. is looking for a dynamic and experienced Manager / Senior Manager – Service Operations (After Sales) to lead our After Sales Operations function. This role is responsible for driving end-to-end service execution, ensuring machine uptime, delivering exceptional customer service, and leading a high-performing field service team.

If you have proven experience in After Sales Service Operations, Field Service Management, Preventive Maintenance (PM), Annual Maintenance Contracts (AMC), and Service Delivery, we invite you to join our growing team.

Key Responsibilities

? Service Operations

Plan and schedule Preventive Maintenance (PM), AMC visits, breakdown services, installations, and retrofit projects.

Optimize field engineer deployment and resource utilization.

Ensure timely job completion while meeting SLA and Turnaround Time (TAT) commitments.

Monitor machine uptime and drive continuous operational improvements.

? Team Leadership

Lead, mentor, and develop the After Sales Operations team.

Plan manpower allocation across multiple customer sites.

Drive team performance, productivity, and operational excellence.

? Spares & Logistics

Coordinate with Stores, Purchase, and Commercial teams to ensure timely availability of spares.

Monitor spare parts planning and site-level consumption.

Support seamless execution of service operations.

? Customer Success

Act as the primary point of contact for operational escalations.

Build strong customer relationships through responsive service delivery.

Ensure timely completion of service reports, handover documents, and operational documentation.

? Performance Management





Monitor Machine Uptime, SLA Compliance, PM/AMC Completion, Job Closure TAT, and Customer Satisfaction.

Prepare weekly and monthly MIS reports.

Drive ERP compliance and continuous process improvements.

Who We're Looking For

✔ Diploma or B.E. in Mechanical, Electrical, Mechatronics, or a related discipline.

✔ MBA/PGDM in Operations will be an added advantage.

✔ 6–10 years of experience in:

After Sales Service Operations

Field Service Management

AMC & Preventive Maintenance

Service Planning & Scheduling

Site Operations

✔ Strong leadership, planning, customer management, and problem-solving skills.

✔ Hands-on experience with ERP systems, MIS reporting, and cross-functional coordination.

Preferred Industry Experience

Candidates with experience in the following industries will be preferred:

Material Handling Equipment

Warehouse Automation

Industrial Automation

Conveyor Systems

Intralogistics

Packaging Machinery

Industrial Machinery

Factory Automation

Manufacturing Equipment

Experience in organizations involved in designing, manufacturing, integrating, or servicing industrial automation and material handling solutions will be an added advantage.

Why Join NIDO?

✨ Lead a key function that directly impacts customer satisfaction and business growth.

✨ Work with one of India's fast-growing Material Handling & Warehouse Automation companies.

✨ Collaborate with cross-functional teams in a culture of innovation, ownership, and operational excellence.

✨ Excellent opportunities for growth opportunities and leadership development.

? Work Location: Bhiwandi, Maharashtra

? CTC: Up to ₹18 LPA (Based on experience and suitability.)

? Interested candidates can share their updated resume at: [email protected]

⚠️ Before applying, please review the , experience requirements, and CTC budget. Only candidates with relevant After Sales Service Operations experience will be considered.

📌 Service Operations Manager (Mumbai)
🏢 NIDO Group
📍 Mumbai