Greetings from TCS!!!

Job Role: ServiceNow Architect Experience Required: 10+ Years

Location: Hyderabad/Chennai

Own architecture for a shared ServiceNow MSP instance with Domain Separation: tenant onboarding, data/record segregation, ACL design, and scoped app boundaries.

Define and govern multi‑tenant operating model: domain hierarchies, domain‑aware tables, process segregation, cross‑domain access controls, and guardrails.

Lead end‑to‑end solutioning across ITSM (Incident/Problem/Change/Request), CMDB/CSDM, ITOM (Discovery, Service Mapping, Event) as applicable.

Design integrations via Integration Hub/Service Bridge, MID Servers, REST/SOAP, JDBC, email, webhooks; establish patterns for retries, idempotency, pagination, and monitoring.

Establish instance strategy: sub‑prod tiers (DEV/TEST/QA/UAT/PROD), cloning cadence, update set strategy, Source Control (Git), ATF automation, and CI/CD pipelines.

Plan and drive upgrades & patching (Family Releases):



pre‑assessment, skip‑list review, regression testing, and post‑upgrade fixes with minimal tenant disruption.

Architect CMDB health: reconciliation, identification rules, de‑duplication, class model governance, data quality dashboards.

Security & Compliance: SSO (SAML/OAuth), encryption, secrets, RBAC/ACLs, domain‑aware security policies, audit logs, and regulatory alignment.

Performance & Reliability: query optimization, table/index strategy, async jobs, background scripts control, and platform limits (flows/jobs).

Service Portal/Workspace architecture, theming and component reuse; UX guardrails and accessibility considerations.

Lead technical reviews, mentorship, and design sign‑offs; produce HLD/LLD, ADRs, and reusable reference architectures.

📌 ServiceNow Architect (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad