Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Infrastructure Service Management Good to have skills : Change Management, Problem Management, Incident Management Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Act as liaison between the client and Accenture operations teams for support and escalations.

Communicate service delivery health to all stakeholders and explain any performance issues or risks.

Ensure





Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.

Must have Skills : Service Management Governance Good to Have Skills : Infrastructure Service Management Job Requirements : Key Responsibilities : SIAM proactive demand for IM, MIM, SM Technical Experience : Experience in Incident/Request/Major Incident and Service Management Professional Attributes : Valuable written and verbal communication skills Educational Qualification: Graduate or above

📌 Service Management Lead (Pune)
🏢 Accenture in India
📍 Pune